offline files fail to synchronize

[JamesGMills]

I am having problems with an outlook Xp client and exchange server 2003. I have a user who I have setup to have offline files on all the files in his inbox. There seems to be a problem however when trying to synchronize with the server. It is saying that it is doing it but then when you check the properties of the folders it says server 300 local 128 for example.

I think that it’s a problem with the size of his mail box. I checked the size and it was about 1.93GB which I believe to be the maximum size. So my thinking is that how can it sync more if there is no space.

How can we get around this? I have run archive on all folders to try and split the size so the archive.pst holds the old stuff and the .ost holds the new stuff.

Thanks in advance?

 

[SjrH]

A common cause of a large mailbox is when the user doesn't empty their sent items and deleted items folders. You can either empty these to reduce the size of the OST that is being genereated, or filter them out of the syncronisation.

 

[JamesGMills]

I will go give this a go. The reason the user has such a large mailbox is because he uses outlook as a file system. He just searches for whatever he wants when he wants. I do think that he will want to be able to search through the sent items too though.. i will have to ask him.

Any otehr advise?

 

[SjrH]

If its an option, you could upgrade the user to Outlook 2003. This uses UUENCODE which has a much larger capacity for PST and OST files, MS recommends 20Gb. However, if you do this, you cannot just move any PST or OST files in the OL2003 profile or the files will remain in an ANSI format. You must create new files and import data from the old PST. This doesn't really apply to you as you would be creating a new OST if you were to use OL2003.

 

[JamesGMills]

Great I have been reading around and I thought that OL2k3 might be the answer.

I guess that all i have to do is uninstall officeXP and then install OL2k3 and then when it creats the new account on the local workstation it will just creat a new ost when it starts pulling things down from exchange?

I understand that OL2k3 also works differently because it stores a copy of everything from exchange on the local workstation anyway as well as the different format used to store the data in the .ost?

Thanks