Word closes with the following message: Microsoft Word has encountered a problem and needs to close.
I recently upgraded to Office XP Professional. All applications with the exception of Word work flawlessly. Word crashes within a few seconds whenever it is opened. The following events are written at the time of the word crash:
EventID: 1000 Source: Microsoft Office 10 Type: Error Category: None
Faulting application winword.exe, version 10.0.2627.0, faulting module unknown, version 0.0.0.0, fault address 0x00000000.
EventID: 1001 Source: Microsoft Office 10 Type: Error Category: None
Fault bucket 00709889.
I reinstalled multiple times following directions I found in Microsoft's knowledge base and got the same result. Each installation was done from the Add/Remove window in Control Panel Additionally, I have tried the installation using the command line
prior to using the control panel ADD NEW Software and
after installation. I get the same result whether I use the install mode commands or not.
I decided to try Office 2000 Professional and use the transform file that is available with the Office 2000 Resource kit. The only difference in the result was that Word caused a Doctor Watson instead of the message above. I am running Windows NT 4.0 build 1381 with Service Pack 6 and Windows Terminal Server build 419.
As a last resort I uninstalled Office XP, made a test group of users Administrators and reinstalled with the same result. I also deleted one user’s profile so that it would be recreated. None of these measures made any difference in the Word crashing problem.
I am relatively new to Citrix and I inherited this installation and problem. Office 97 had the same issue and my predecessor was unable to fix the problem. I have contacted Microsoft via email/online support and they have directed me to the same knowledge base articles I have already viewed and used.
Anyone seen this problem before and have any ideas.
I recently upgraded to Office XP Professional. All applications with the exception of Word work flawlessly. Word crashes within a few seconds whenever it is opened. The following events are written at the time of the word crash:
EventID: 1000 Source: Microsoft Office 10 Type: Error Category: None
Faulting application winword.exe, version 10.0.2627.0, faulting module unknown, version 0.0.0.0, fault address 0x00000000.
EventID: 1001 Source: Microsoft Office 10 Type: Error Category: None
Fault bucket 00709889.
I reinstalled multiple times following directions I found in Microsoft's knowledge base and got the same result. Each installation was done from the Add/Remove window in Control Panel Additionally, I have tried the installation using the command line
Code:
change user /install
Code:
change user /executeI decided to try Office 2000 Professional and use the transform file that is available with the Office 2000 Resource kit. The only difference in the result was that Word caused a Doctor Watson instead of the message above. I am running Windows NT 4.0 build 1381 with Service Pack 6 and Windows Terminal Server build 419.
As a last resort I uninstalled Office XP, made a test group of users Administrators and reinstalled with the same result. I also deleted one user’s profile so that it would be recreated. None of these measures made any difference in the Word crashing problem.
I am relatively new to Citrix and I inherited this installation and problem. Office 97 had the same issue and my predecessor was unable to fix the problem. I have contacted Microsoft via email/online support and they have directed me to the same knowledge base articles I have already viewed and used.
Anyone seen this problem before and have any ideas.
