Office Serv No MGI channels available issue's 1

[chriskane001]

Hello,

I have a customer how has a OS7100 or maybe a 7200 telephone system with IP extensions and with PSTM services. For some reason if a call comes in or they make a call, they cannot make or answer a second call. They get a message on the screen of the handset stating no MGI channels available. Has anyone got any ideas. Looking at going to the site in the next two days. Thank you

 

[OldAndKnackered]

The things I would look at first would be how many MGI's the system is licenced for, ans make sure that they are all in the MGI groups.

 

[chriskane001]

HI CatOnKeyboard,

I have the client to turn off BGM on all IP handsets and it seems to fix the issues. Thank you for your reply back.