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Office hangs on templates

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scamlu

IS-IT--Management
Oct 4, 2002
20
US
Have a computer that hangs when opening any documents created by another user using that used a template (i.e. fax trans, etc.). The PC has Windows XP pro and Office XP pro with all service packs. I have tried logging in as another user on the system, uninstalling office and deleting all registry info and reinstalling office, and creating a new profile. Non have worked. Any ideas?
 
Is it possible that the template is corrupted. Can the user who created file open it?
 
yes. other users can access this template just fine. with office xp or 2000.
 
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