Apparently, since Office 2013, Microsoft has been trying to push everyone to going to Office 365 or else purchase volume licensing instead of purchasing one license per computer.
Where I work, it's been decided to still purchase one license per computer, and now we're enjoying the headaches of attempting to install and activate Office 2016.
The latest headache for which I see no way around at the moment is what appears to be a limit of 2 Office Product Key installations on a Microsoft account in a given 24 hours. First, I thought it was per day, but it must be a hard 24 hours.
Here's what's going on: apparently I installed 2 copies of Office in the last 24 hours, though I only honestly remember one. I went to install another (I thought the second) at the end of yesterday - around 4 or 5pm, and this morning at just before 7:30am, I cannot install a second copy. Oh it'll let me install, but the only options it gives are the ones I "added to my account" prior to the Product Key I hold in my hand.
Does anyone know of a good way to work with this? The IT Director here stated he had spoken with Microsoft, and the only help the rep offered was that if each of us use our own Microsoft account for installing the copies of Office, then at least we won't step on each other's toes, making it easier to know which Office installation to choose from our account. However, in this scenario, no matter what I do, Microsoft tries to push me to another installation that has a totally different Product Key.
The Install from Disk option also did not work well. I tried that, and once you have more than one copy of Office on the same accuont, when you install, you are still prompted to log into your account, and then choose a copy of Office. Well, all it tells you is something like this:
In that list, it tells you nothing to give you a hint which is which. You can guess that (4) in the above list is the most recent, but that also does not appear to be correct, as I did try that on one installation. Also, it seems that the order of Office installations in this pop-up is not the same as the order of installations listed when you log into your account, frankly I'm not even sure there is ANY order.
So I try to call Microsoft Customer Support line, and the only thing I get to eventually is them saying it'll cost $499/hour for any after hours support requests.
If I've ever had something that made me want to consider finding a way to take an entire business away from Microsoft Office, this is one. Unfortunately, I doubt that'll be possible, at least not for the near term.
With each installation, I've got the "OEM" license key in my hand, type it in, and that makes no difference whatsoever.
Does anyone have any thoughts or experience as to how I may can work past the activation headaches?
Thanks for any hopes of sanity.
"But thanks be to God, which giveth us the victory through our Lord Jesus Christ." 1 Corinthians 15:57
Where I work, it's been decided to still purchase one license per computer, and now we're enjoying the headaches of attempting to install and activate Office 2016.
The latest headache for which I see no way around at the moment is what appears to be a limit of 2 Office Product Key installations on a Microsoft account in a given 24 hours. First, I thought it was per day, but it must be a hard 24 hours.
Here's what's going on: apparently I installed 2 copies of Office in the last 24 hours, though I only honestly remember one. I went to install another (I thought the second) at the end of yesterday - around 4 or 5pm, and this morning at just before 7:30am, I cannot install a second copy. Oh it'll let me install, but the only options it gives are the ones I "added to my account" prior to the Product Key I hold in my hand.
Does anyone know of a good way to work with this? The IT Director here stated he had spoken with Microsoft, and the only help the rep offered was that if each of us use our own Microsoft account for installing the copies of Office, then at least we won't step on each other's toes, making it easier to know which Office installation to choose from our account. However, in this scenario, no matter what I do, Microsoft tries to push me to another installation that has a totally different Product Key.
The Install from Disk option also did not work well. I tried that, and once you have more than one copy of Office on the same accuont, when you install, you are still prompted to log into your account, and then choose a copy of Office. Well, all it tells you is something like this:
In that list, it tells you nothing to give you a hint which is which. You can guess that (4) in the above list is the most recent, but that also does not appear to be correct, as I did try that on one installation. Also, it seems that the order of Office installations in this pop-up is not the same as the order of installations listed when you log into your account, frankly I'm not even sure there is ANY order.
So I try to call Microsoft Customer Support line, and the only thing I get to eventually is them saying it'll cost $499/hour for any after hours support requests.
If I've ever had something that made me want to consider finding a way to take an entire business away from Microsoft Office, this is one. Unfortunately, I doubt that'll be possible, at least not for the near term.
With each installation, I've got the "OEM" license key in my hand, type it in, and that makes no difference whatsoever.
Does anyone have any thoughts or experience as to how I may can work past the activation headaches?
Thanks for any hopes of sanity.
"But thanks be to God, which giveth us the victory through our Lord Jesus Christ." 1 Corinthians 15:57
