Office 2010 VERY slows displaying folder contents 3

[Newb2IT]

I have one PC at work with an odd problem. All the Office 2010 apps launch fine, editing and printing are fine, too. However, trying to view the contents of a folder in Word, Excel, etc. (locally or on the network) is slow. By 'view the contents' I mean clicking on the Office button, clicking 'Open', and then waiting while it retrieves the contents of a folder. The more items are in a folder, the longer it takes. Once the files are present in the Open dialog box, it opens the doc (Word, Excel, etc. - any version from 97 - 2k10) right away and editing is fine. However, the same issue above happens when you try to 'Save' a new file or 'Save As...' the edited file.

It seems to scale with the amount of items (folders, docs, whatever) that are in the folder. The PC's 'My Documents' folder only has about 10 items, but takes roughly 10 seconds to display its contents. Our main folder on the network has all our open caseload in it, with about 5000 folders, and takes several minutes to display its content. All the other systems (same HW & SW) can display the contents near immediately. If I browse to the folders on that affected system using 'My Computer', the folders contents appear instantly. It's only browsing around with the Office 2010 apps that creates this issue. When using non office apps sucks as adobe acrobat, paint, etc there is no problem at all.

 

[Gruuuu]

Have you attempted contacting your network administrator?

 

[Newb2IT]

I am the Network Admin

 

[cmeagan656]

1. Does the slowness happen to all users of that PC?
2. Does the slowness happen to that one user on other PCs?
3. Are there any mapped drives that reference a non-existing server or folder?

Hope this helps.

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[Newb2IT]

yes it does happens to all users of that pc....
it does NOT happen to the same user on other pcs...
there are no mapped drives

it happens ONLY to office apps..other programs do not have the slowness issue

 

[Newb2IT]

Also the computer has 3 gigs of Ram

 

[JockMullin]

There is a well known problem with many office versions whereby Office tries to mount any unavailable volumes as part of the file open dialog. This can be as cmeagan656 suggests unavailable mapped drives or network shares or even an unreadable USB drive or removable media, such as CD,DVD etc. This causes a long timeout delay if the mount fails.

In computer or my computer are all drives available and can you open each one without problems? Having done that, does the problem with Office go away? Check safely remove hardware and make sure no files are waiting to be written to optical media.

Jock

 

[xlhelp]

Go to Control Panel, Folder Options, File Types, scroll down and select (DOC for Word files, XLS for Excel etc) click Advanced,
select Open entry, click the edit Button.

Now uncheck "Use DDE" and then put your cursor in the Application box, arrow all the way to the right and put in "%1" (include the quote marks), IF there is /dde remove it. Click OK.

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[Newb2IT]

Spoke to Microsoft they say the problem was because I installed Office from a Trial version and then converted to full version...they sent me a full "regular" installation file and after uninstalling the "bad install" I used the file they sent to re install and now everything is back to normal