Office 2007 "Help" opens an XML Doc in Notepad 1

[ladyck3]

What in the world is going on with Office 2007. I'm getting to know it (what a learning curve) and also working with Access.. I use the help file OFTEN... but it opens to a blank screen and an XML document open in my notepad program (Note Tab). If I select the option to show the subjects I get a split screen with the links on the left but when I click, the data opens up an XML doc in the text program.

Now is this a problem with my pop-up window settings? Or is it some sort of block from my Virus Protection software or is it a problem with the Office installation?

I ran the Diagnosis utility from Word and I also did a Repair with the disc in the drive but nothing helped.

HELP!!!


LadyCK3
aka: Laurie

 

[xlhelp]

M'lady,

Will you please post first 10 lines of the doc that pops up? Or at least upto the first instance of <breadcrumbs>? Spasiba.

Member- AAAA Association Against Acronym Abusers

 

[JockMullin]

Hi, Laurie

It sounds like your file association for XML files has been changed to open with Notepad rather than Internet Explorer.

Check it in Windows Explorer/Tools/Folder Options/file type tab. Try changing it to Internet Explorer if it is indeed set to Notepad.

Jock

 

[ladyck3]

Oh Jock, that sounds like you might have put your finger on it. Unfortunately I cannot check that until I get home tonight.... but for my buddy, XLHelp, here are the first few lines from both Word and Access xml files that open...

Word
---------------------------------

<?xml version='1.0'?>
<?xml-stylesheet type='text/xsl' href='File://C:\Documents and Settings\LaurieK_HP\Local Settings\Temporary Internet Files\MsOfficeHelp12\MOHC.tmp\toc.xsl'?>
<assistance namespace="WINWORD" UseOnlineContent="1">
<title>Word</title>
<collections>
<collection>
<url href='File://C:\Documents and Settings\LaurieK_HP\Local Settings\Temporary Internet Files\MsOfficeHelp12\MOHC.tmp\BROWSE2.WINWORD.xml'>What&apos;s new</url>
</collection>
<collection>
<url href='File://C:\Documents and Settings\LaurieK_HP\Local Settings\Temporary Internet Files\MsOfficeHelp12\MOHC.tmp\BROWSE6.WINWORD.xml'>Activating Word</url>
</collection>
<collection>
<url href='File://C:\Documents and Settings\LaurieK_HP\Local Settings\Temporary Internet Files\MsOfficeHelp12\MOHC.tmp\BROWSE10.WINWORD.xml'>Getting help</url>
<subcollections>
<url href='File://C:\Documents and Settings\LaurieK_HP\Local Settings\Temporary Internet Files\MsOfficeHelp12\MOHC.tmp\BROWSE11.WINWORD.xml'>Using Microsoft Office Online</url>
<url href='File://C:\Documents and Settings\LaurieK_HP\Local Settings\Temporary Internet Files\MsOfficeHelp12\MOHC.tmp\BROWSE17.WINWORD.xml'>Using Microsoft Office</url>
<url href='File://C:\Documents and Settings\LaurieK_HP\Local Settings\Temporary Internet Files\MsOfficeHelp12\MOHC.tmp\BROWSE32.WINWORD.xml'>Installing</url>
<url href='File://C:\Documents and Settings\LaurieK_HP\Local Settings\Temporary Internet Files\MsOfficeHelp12\MOHC.tmp\BROWSE35.WINWORD.xml'>Using Microsoft Windows</url>
</subcollections>
</collection>

=======================
From Access
=======================

<?xml version='1.0'?>
<?xml-stylesheet type='text/xsl' href='File://C:\Documents and Settings\LaurieK_HP\Local Settings\Temporary Internet Files\MsOfficeHelp12\MOHB.tmp\toc.xsl'?>
<assistance namespace="MSACCESS" UseOnlineContent="1">
<title>Access</title>
<collections>
<collection>
<url href='File://C:\Documents and Settings\LaurieK_HP\Local Settings\Temporary Internet Files\MsOfficeHelp12\MOHB.tmp\BROWSE2.MSACCESS.xml'>What&apos;s new</url>
</collection>
<collection>
<url href='File://C:\Documents and Settings\LaurieK_HP\Local Settings\Temporary Internet Files\MsOfficeHelp12\MOHB.tmp\BROWSE8.MSACCESS.xml'>Data collection</url>
</collection>
<collection>
<url href='File://C:\Documents and Settings\LaurieK_HP\Local Settings\Temporary Internet Files\MsOfficeHelp12\MOHB.tmp\BROWSE15.MSACCESS.xml'>Getting started</url>
</collection>
<collection>
<url href='File://C:\Documents and Settings\LaurieK_HP\Local Settings\Temporary Internet Files\MsOfficeHelp12\MOHB.tmp\BROWSE20.MSACCESS.xml'>Activating Access</url>
</collection>
<collection>
<url href='File://C:\Documents and Settings\LaurieK_HP\Local Settings\Temporary Internet Files\MsOfficeHelp12\MOHB.tmp\BROWSE24.MSACCESS.xml'>Accessibility</url>
</collection>
<collection>
<url href='File://C:\Documents and Settings\LaurieK_HP\Local Settings\Temporary Internet Files\MsOfficeHelp12\MOHB.tmp\BROWSE29.MSACCESS.xml'>Getting help</url>
<subcollections>

================================

Ok, so now you know the name of my laptop and that its an HP... oh well... I saved these and brought them with me to work today. It works fine here at work but at home I'm ready to SKA-REEM....

Thanks friend!!!




LadyCK3
aka: Laurie

 

[xlhelp]

Hi, Laurie. The XML list looks good. So, I guess your friend Jock has the solution. Basically I was looking for this:
Documents and Settings\LaurieK_HP\Local Settings
and it looks good.

Member- AAAA Association Against Acronym Abusers

 

[ladyck3]

Thanks.... I can't wait to get home to check... I'll confirm in a few hours

I appreciate your time!!

LadyCK3
aka: Laurie

 

[ladyck3]

Jock....
BINGO!! DING DING DING... xml was associated with "XML Editor" and the icon was that of Office... I changed the association to IE and WOO HOO! I have HELP... well "Office" help.. that is not to say it covers all help that is required LOl!!!

thanks!!!!!

I star'd ya "PREEEEEEEEEEEESHEEE8" YA

LadyCK3
aka: Laurie

 

[JockMullin]

Hi Laurie

Glad it worked out. Thx4*.

Jock