office 2000 install stops with error, ??????

[visualuser]

I'm installing office 2000 ( word, powerpoint, and excel )
and when it gets to about 50%, the install stops and gives this message:

Windows File Protection: Windows files must be installed for your installation to proceed.

It then asks for win 2k service pack 2 cd but has not browse button.

What the heck? This has never happened even with all the installs that I've done. I found this from Microsoft but has anyone ran into this? Dose the fix work?

http://support.microsoft.com/default.aspx?scid=kb;en-us;324654

 

[LuckyPenny]

What version of windows do you have? Do you get an error code?

 

[visualuser]

Error 1932.

I went into the registry and "Method 2" of Microsoft's solution is ok. The first one was ok too. It said c:
since I386 is in c:\I386.

??????

 

[LuckyPenny]

HERE'S THE INFO I FOUND ON ERROR 1932. IF YOU WOULD RATHER YOU CAN VISIT THE SITE AT:

http://support.microsoft.com/default.aspx?scid=kb;en-us;299606

FF2000: Error Message: Error 1932 Windows Installer Service Could Not Update the Protected Windows File
The information in this article applies to:
Microsoft Office 2000 (Setup)

This article was previously published under Q299606
WARNING:This information is preliminary and has not been confirmed or tested by Microsoft. Use only with discretion.
SYMPTOMS
When you install Microsoft Office 2000 on a Microsoft Windows 2000 NTFS volume, you may receive the following error message:

Error 1932 Windows installer service cannot update the protected Windows file.
When you open the Verboselog.txt log file, you see text similar to the following:

MSI (s) (B4:34): Protected file - requesting installation by SFP: c:\program files\common files\microsoft shared\web server extensions\40\bots\vinavbar\fp4avnb.dll Error 1932. The Windows Installer service cannot update the protected Windows file. Package version: , OS Protected version: , SFP Error: 1223 MSI (s) (B4:34): Product: Microsoft Office 2000 SR-1 Premium -- Error 1932. The Windows Installer service cannot update the protected Windows file. Package version: , OS Protected version: , SFP Error: 1223
NOTE: The file name in question may vary.

You can create a verbose log file by using a command line similar to the following:

d:\setup.exe /L*V c:\verboselog.txt


CAUSE
This behavior can occur if Office needs an operating system file that is missing. This issue can be caused by a damaged operating system or a hardware problem.
RESOLUTION
To resolve this issue, use one of the following methods.
Check the Hardware Compatibility List (HCL)
Make sure that you are using hardware that is supported and that you have the latest software updates. Check the Hardware Compatibility List (HCL) at the following Microsoft Web site:

http://www.microsoft.com/HWTEST/hcl/

Temporarily Disable the Windows File Protection Feature
You may be able to temporarily disable the Windows File Protection feature and continue the installation of Office. To do so, follow these steps:
Restart your computer.
Press F8 as the computer restarts, select Safe Mode, and then press ENTER.
Continue the installation of Office.
Reinstall or Repair Windows 2000
For additional information about repairing, recovering, and restoring Windows 2000, click the article number below to view the article in the Microsoft Knowledge Base:

268106 Repairing, Recovering, and Restoring an Installation of Windows 2000


REFERENCES
For additional information, click the article numbers below to view the articles in the Microsoft Knowledge Base:

240835 Office 2000 Installation May Require Windows 2000 CD-ROM



222193 Description of the Windows 2000 Windows File Protection Feature

For additional information, browse to the following Microsoft Web site:

http://www.microsoft.com/windows200.../professional/help/system_file_protection.htm

Last Reviewed: 1/29/2002
Keywords: kberrmsg kbprb KB299606

 

[visualuser]

Thanks LuckyPenny....