mitchellmj
MIS
I have a number of Dell Latitude D600 laptops running Windows XP Pro with both SP1 and SP2. I am unable to Offer Remote Assistance to any of the laptops, I receive the error "Remote server machine does not exist or is unavailable" as soon as I try to connect - there is no problem offering remote assistance to desktops!
I have a group policy set up to enable Remote Assistance and the following exceptions for SP2 firewall blocks:
%systemroot%\system32\sessmgr.exe
%systemroot%\pchealth\helptctr\binaries\helpsvc.exe
Port - TCP 135
I have searched Microsoft and other forums - is there something else that I am missing?
Thanks in advance for any help!
Mitchellmj
I have a group policy set up to enable Remote Assistance and the following exceptions for SP2 firewall blocks:
%systemroot%\system32\sessmgr.exe
%systemroot%\pchealth\helptctr\binaries\helpsvc.exe
Port - TCP 135
I have searched Microsoft and other forums - is there something else that I am missing?
Thanks in advance for any help!
Mitchellmj
