This is off-topic but I thought I’d ask anyway….
Recently some of our customers have been complaining to us about a scam. When they call our 1-800 customer billing support number, someone offers them a gift card from a big box store if they verify their credit card information. We are not doing anything like this, so somehow our calls are being diverted to a scammer. It is not happening on all the calls, just every now and then. One customer reported that he got the scammer the first time he called but got our company on the second call.
The reports always say that the customer initiates the call by dialing the number printed on the bill. They are not getting calls from us first.
Has anyone heard of this sort of thing happening? Any ideas how the scammers are doing this?
Recently some of our customers have been complaining to us about a scam. When they call our 1-800 customer billing support number, someone offers them a gift card from a big box store if they verify their credit card information. We are not doing anything like this, so somehow our calls are being diverted to a scammer. It is not happening on all the calls, just every now and then. One customer reported that he got the scammer the first time he called but got our company on the second call.
The reports always say that the customer initiates the call by dialing the number printed on the bill. They are not getting calls from us first.
Has anyone heard of this sort of thing happening? Any ideas how the scammers are doing this?