Off Switch Call Inhibit

[polaroid]

hi,just got a question on a matter of calling
i 'd like to set "Off Switch Call Inhibit" on every user in my avaya 4.1(15),exept for ONE user that could forward outcoming calls out.
so i can limitate "outgoing personal traffic"
does anybody already had this problem? can you help me?
thank you

 

[Morrack]

Are you sure you want to bar all outgoing traffic?? I suspect what you want is to prevent all but one user from FORWARDING their phones to outside numbers - in which case do NOT use Off Switch Call Inhibit

Instead, create a system shortcode as follows:

SC: *07*9N#
F: Busy

Then for the user in question, give them the following user SC:

SC: *07*9N#
TN: 9N
F: ForwardNumber

Peter

 

[IPGuru]

Good one Peter.
& for those sites not using 9 for a line try
*07*0N#

Unfortunatly it will not stop a user with a DT/20XX phone from setting the divert using the softkeys :-(

I am sure Avaya have already had this logged as a feature request

 

[polaroid]

thak you ,but my problem is to prevent all users exept one to forward an external call to an outgoing number
i.e
a friend of user 201 phones him in office,and then user 201 forward this call to a mobile.
so the "friend " has a talk while using a telephone of us!!!!
nooooo good!!!
can you help me?

 

[Morrack]

Oh, you mean external transfer! Hmmmmmmm. I don't suppose you are using analog trunks, are you?

Peter

 

[polaroid]

no. i ve got isdn
sorry for my english

 

[IPGuru]

The short code given will prevent the user from setting his forward to an external number.

It will not however prevent him from doing this from a 2030/2050 handset or from within phone manager

unfortunatly inhibit of switch calls is all or nothing :-(

2 suggestions

1) inform all useres that they are not to divert thie phones to mobiles/external numbers. Fialure to follow this instruction could then be taken through the discipline procedure.

2) Bar the mobile number of the user who is abusing the system.

if only 1 number is require setting it as an emergency number "May" override the inhibit off swich calls setting, I have not yet tested this

 

[polaroid]

thank you ip guru,i wished you knew some kind of short code to stop this mess,i was wondering if it was possible to define the moment i put a call in recall and then make a short code that could limitate only to forward to internal number ,but seems not possible
maybe someday something similar will be find