Off-net divert

[Bluemooner]

i have a customer with an IP ldk 20 on version 2.1, they have previously had an offnet divert setup on the system going to an out of hours number.

the way it is setup is that the system is in Auto ring mode and at 6pm it automatically switchs to night mode, then the customer presses a pre programmed flex key for the offnet divert using speed dial 2003.

i have had a look at the buttons that are programmed for divert on and off and they are programmed ok. also the speed dial 2003 has the correct telephone number in but when the divert is turned on it jsut rings on extn 100 where in ring assignment extn 100 is pointed at night service.
could someone help as the customer is not tech minded and it is really hard talking her through it over the phone.

Any help would be grateful

 

[doktor]

Weekly Time Table (PGM 233) is to be used.
and also: CO Ring Assignment (PGM 144/145).
All entries for day, night and weekend must be entered.

ALL entries Weekly Time Table (PGM 233) HAS TO BE ENTERED!!
Otherwise it will not work as expected.

Test, check and report back, thanks.

///doktor

http://www.kandu.dk/spg153996.aspx