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# of ring before calls goes to next agent

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acuratsx

acuratsx

Technical User
Nov 20, 2007
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Where do you set the # of rings before an inbound call goes tries another agent?
 
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If you do not have one set in the class of service it uses the system wide setting in management settings within system administrator. Otherwise you can specify number of rings in agent administrator under class of service.
 
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