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# of queues an ACD agent can log into

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telecogirl

telecogirl

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Jan 19, 2005
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Is there a limit to the number of queues an ACD agent can log into. I have a Definity G3siv6 and can't find the answer in the documentation, plus need the answer quickly. Your help is greatly appreciated.
 
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Assuming your working in a non-EAS environment, the limit would be 4.

Check out the Avaya Call Center Automatic Call Distribution (ACD) Guide, document 07-300478 at support.avaya.com
 
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Thanks for the documentation location. I found what I was looking for. Thanks again.
 
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