We are on Progression 7.6.300c/MS SQL. We had an order go out that had a backorder. The customers credit card had been charged for the full amount of the order but there was a backorder. The backorder was to go out the following day so rather than credit the credit card - we applied the full amount thru OE Cash. Everything looks good on the invoice - shows an overpayment of 96.00. The problem is that the 96.00 did not post to AR that I can see. If I run a prepost cash list for that date and check include posted cash - the 96.00 shows up there (it is the only thing that shows up - even though we posted 15 orders with OE cash that day). Has anyone experienced this? Is there any way to get the balance of 96.00 to post? Can we purge that 96.00 - so we can just add in a credit for the 96.00?
Thanks for any help.
Celeste
Thanks for any help.
Celeste