OE 6.0 - Can send using Broadband, But not on dial up

[Muppsy007]

Hi, Hopefully someone has seen this before:

We have recently upgraded from shared hosting to a dedicated server at another company. Our old hosting company is also our ISP for dial up when our manager is out of office.

Since changing the accounts in Outlook express on his laptop to the new mail server details, he has been able to send/receive just fine using our LAN. But if he connects at home using dial-up (still with the old host) he can receive, but not send.

Another one of our users, who works from home, uses the same dial-up account also, and had exactly the same issues. Can receive, but not send.

I managed to get this going by changing the smtp server back to our old host - which we don't want as this shared server is apparently a SPAM source.

Has anyone heard of this? Is it possible that it is a DNS problem with our old host after the change?

Here is the error message both users get when trying to send using dial-up:

The connection to the server has failed. Account: 'New Server', Server: 'mysite.co.uk', Protocol: SMTP, Port: 25, Secure(SSL): No, Socket Error: 10051, Error Number: 0x800CCC0E

I have searched MS knowledge base and it does show a similar problem with an ISP called earthlink, but it doesn't seem to help.

Thanks.
Aaron

 

[Muppsy007]

Cancel that fellas/falletes.

Tried a different dial-up isp and now it works fine.

Cheers
Aaron