Odd VM Routing Request

[mjwilson12379]

Hey all.

Have a new branch office that is very small with no receptionist yet. R3.0, VM Pro. The manager would like that incoming calls (currently routed to VM:Attendant) ring his phone first, then instead of hitting his VM, go back to the regular attendant greetings. Currently have a TestCondition for the open hours that routes to his phone during the open hours, and the AA during closed hours.

How can I change it so that calls originating from the main AA line do not hit his VM, but instead continue on to the AA prompts and mailbox?

Thanks! This site is great.
Mike

 

[bwilch]

What about setting up a hunt group with voicemail enabled, the member would be the manager's station, you could then build the voicemail to forward to the regular attendant greeting.

 

[mjwilson12379]

Just to be sure I am following, setup the Tranfer to goto the hunt group. INclude the managers ext in there (only).

Now do I leave VM enabled or turn it off and set the overflow time to less than the manager's VM time to pickup and then set the overflow group to be the AA? Sorry. We have a few IPOs now, but we are just migrating from about 30 Magix and still learning some of the tricks.

 

[bwilch]

You're on the same track of what I'm thinking of building the action to point to the hunt group, only have the manager in the hunt group. Then leave the voicemail enabled in the huntgroup. Then create the "leave" module (turn off queing in the HG) for the huntgroup in VMPro and have it point over to the Attendant module.

I don't have my test system running ATM to be able to flow this out exactly, but from memory this sounds correct.

 

[mjwilson12379]

Actually did it a bit different in the end, but you got me going on the right track:

OperTrnsfr sends to the managers ext.

If OpenHours == True -> OperTrnsfr

If Answer == Great
If Answer != or Busy -> back to the regular AA menu

If OpenHours != True -> regular AA Menu

Simple. I love logical thought processes.
Mike

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Michael Wilson
Dir. of I.T.
REMAX Allegiance