Odd ringing.

[ihatehndls]

Hi,
I have a customer with a Partner 6.0 - two slot carrier - large pcmcia voicemail. Five lines in use. The fifth is a shared fax. 11-13 stations.
Extension 25 is connected to the fax and it only rings on line five. It does not have access to the other four lines.

The problem is, sometimes when a line rings and a user answers it, the user can hear "fax/modem tone" and after that stops(not very long - less than two seconds) they can talk to who ever has called. Its quite annoying.
They seem to think this only happens on line one. It does seem to happen on all sets.
Any ideas?
Thanks for your time.
Rex

 

[skip555]

alarm modem on the line would be what I would look for first

 

[telemike]

If The user is answering the call between the 1st and 2nd ring it could be caller id data that is mistaken for fax/modem.
I looked for a similar issue recently and spent some time before answering one of my own test calls and hearing the sqeel. I Immediately recognized it and told them not to answer until the 2nd ring. I have not heard any complaints since.
If the problem is on 1 line only I would lok for it to be an alarm line as skip mentioned.

Good luck

 

[ihatehndls]

Thanks so much for you replies.
Dumb ? here... Do you mean building alarm? Because I don't think they have one here. And if they do, what can be done about it? Should we have the alarm company turn off the auto-answer mode? Or just change the # of rings B4 answer. I never would have thought of that one. They just might have one, considering. I just never worked on it.
I will also tell them not to answer until the second ring. They're just so efficient I guess.
Thanks for tyour time.
Rex

 

[skip555]

depending on local code they may have to have a fire alarm .

locally they require two lines feed thru the alrm on rj31x.

It may take some invistagating as the alarm panel may be in another section of the bldg and the alram guys might have tapped in just about anywhere.

look for the fire alram panel , open it and ID the lines going to it
if it is alarm call the alrm company in to fix it.

usually their modems are set to pick up after a lot of rings 10-12 or so what can happen is if a lot of calls come in over a short period the alram modem trips thinking it recived 10 consecutive rings

 

[itpphoneguy]

Don't forget the RAC modem in the card. I had to reset and reprogram one system to get rid of this problem.
-Chris

 

[ihatehndls]

Thanks so much.
Rex