Okay I hope I don’t get to confusing on this so here it goes.
I work in a law firm where about twice a year we have large moves of offices and personnel. What I was showed to do when moving their phones from office to office is to do the following:
1) Get the TN number from MAT of their old office, and the new office their moving to.
2) go to the switch room and locate the wires on the board, and take switch them from location to location.
3) Swap phones from their new office to their old office and vice versa.
So basically, if their old office was on (according to MAT) 004 0 10 01 and their new office was on 004 0 03 04 I would pull and re-punch the wires on that side of the board. Then move their actual phone so that they had all their same phone still.
Now this has worked out fine and dandy, but wouldn’t this be a problem when after a while when the wires keep getting switched around? I guess what I’m asking is now lets say that the person who just moved into 004 0 03 04 is going to move again, according to MAT they still have their phone on 004 0 10 01 (even after I did a “retrieve”), but its really on the 004 0 03 04 location since I already moved it once. Does that make sense? I asked this question to the person who trained me and he said that Nortel does that by design and not to worry about it because the system takes care of it all. Does this make sense to anyone at all?
Is their a LD command that I can use to type in the Extension and have it display its true TN number?
I know that this is a newbie question but I’ve yet to find an answer in any google searches or any Nortel documents and its keeping me awake at night
-Joseph