Odd Problem with CallPilot answering all calls on first ringer

[datajockey123]

Help with a 4 unit BCM50 and CallPilot!!!!!!! "AA" not working properly.
I have a client with the following configuration
>BCM50
>BCM50 Expansion Cabinet
>DMC 080
>BCM50 Expansion Cabinet

The system has CallPilot programmed into the unit. Everything operates fine for awhile then the system starts answering calls on the first half ring cycle, (General Delivery Mail Box).
Have checked the CFNA and the CFOB and that does not seem to be the issue.
Have rebooted the power and it still has the same issue.
The CallPilot resides on port 334 (it states "PCIA" as equipment). To allow the client to continue with their work day I tried "Feature 982" and "Operator" as the password, turned it off and then went back in and tried it with an inbound call - still the same issue.
I tried taking the AA off of the lines and - still the same issue with the calls being answered on the first half ring cycle.
I then went in an disabled port 334, where the voice mail was and then tried to enable it again. That process allowed the calls to come in and get answered but now I can't get the CallPilot to become active again.
Any thoughts on what is going on?
How can I get the CallPilot up and running?
Is this a software issue as this problem has occured in the past and was resolved via the "Feature 982", inputting "Operator" and turning the operator off and then back on.
Help is greatly appreciated.
Regards,
Datajockey123

 

[curlycord]

Check for a set that is not active, has lines assigned to it, has CFNA assigned to CP's DN, but does not have a mailbox...it then defaults to the General Mailbox.




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[datajockey123]

Thanks Curly
Your suggestion seems to have resolved the problem
Now I just need to figure out how to get the CallPilot back on
After disabling the DN that it resided on I can't seem to get it back to running on the system (ie Feature 985)
Any thoughts
Datajocket123

 

[hawks]

did you disable the Call Pilot DN? If so then none of the CP feature codes will work. I think curley was refferring to some other dn that may be pointed to the CP DN.

 

[datajockey123]

Through BCM Element Manager I went to Admin Tab, Service Manager, highlighted voice-mail (which stated it was enabled stopped) and tried to 'Start' the process through the 'Stat Service' window
Any thoughts on this?
Regards
Datajockey123

 

[curlycord]

Dont touch that unless callpilot is totaly down. That section is for techs troubleshooting.

You need to be more specifiic as to what does not work and what happens when you do call in.

Yes I ment a DN that was not active, not an Application DN.
You only needed to make sure lines not assigned and that CFNA is not programmed. You could do that to one inactive DN and copy to the rest of the inactive DN's.

Leave the DN you see under F985 alone but do make sure it has NO lines Assigned to it or CFNA programmed.

Callpilot programming is via the web.
The link in Element Manager is called LAUNCH CALLPILOT MANAGER and is under Applications/VoiceMessaging
It will open the Callpilot web page for you.
If it fails to log you in then use same credentials as EM.

Make sure under Configuration/SystemProperties that Voice Mail is Enabled.
Make sure under Greeting Table/X that Disable DN dialing is not checked.

________________________________________
We take the time to try to answer your questions for free, please return the favor and take the time to answer back and include any resolution you found elsewhere, thanks.

=----(((((((((()----=

http://www.curlycord.com

Toronto Canada

http://www.telcopc.ca

 

[datajockey123]

Hello hawks
Thanks for responding
I have disabled and then re-enabled the port that voice-mail was on, in this case port 334
It shows through the Service Manager that the voice-mail is 'enabled' but 'stopped'
Any thoughts
Regards
Datajockey123

 

[datajockey123]

The DN 334 was disabled on Saturday so as to allow calls to be answered. I didn't have my laptop at the time so I went in to programming through the set.
What is the process to get the CP back on line? The system doesn't even recognize "Feature 9xx" codes. When I try to see if the CP is even active through "F982" expecting "334", all I get is "Inactive Feature".
Regards
Datajockey123

 

[curlycord]

If it is stopped then Restart it.


________________________________________
We take the time to try to answer your questions for free, please return the favor and take the time to answer back and include any resolution you found elsewhere, thanks.

=----(((((((((()----=

http://www.curlycord.com

Toronto Canada

http://www.telcopc.ca

 

[datajockey123]

I tried to start the program but all I got was
"Failed to start service voicemail.Failed to start the specified service."
Could the hard drive be #$%&'ed up?
In the Administration, Service Manager tab I can scroll down to the last item on the list, voicemail, and it shows that it is "enabled" and "stopped" not running like just about everything else in that window.
Going into "resources" and that doesn't bring any more success either.
Any and all ideas are appreciated.
Regards
Datajockey123

 

[curlycord]

Check the alarms list, Reboot system.

________________________________________
We take the time to try to answer your questions for free, please return the favor and take the time to answer back and include any resolution you found elsewhere, thanks.

=----(((((((((()----=

http://www.curlycord.com

Toronto Canada

http://www.telcopc.ca