Forgive me for this subject - I'm not sure how else to phrase it. I searched the forums, but even that was difficult. I'm not even sure which thread to put this into.
Anyway, we are a central site and we have a branch office that is connected by fiber on a VLAN. The router is here, and they have a switch at the branch. We use one of the FastEthernet ports on the Cisco 3825 router to designate the VLAN, their ip range, dhcp pool etc.
For some reason, people at the branch cannot access Comcast e-mail. They get to the site, but their mail will not open. One day last week, a staff member tried to go to a web site, but it times out. We tried a ping, a tracert from the branch office, but all timed out. Yet, from the central site, we were able to access ALL the above. Same router...
Any ideas? TIA!
m.
Anyway, we are a central site and we have a branch office that is connected by fiber on a VLAN. The router is here, and they have a switch at the branch. We use one of the FastEthernet ports on the Cisco 3825 router to designate the VLAN, their ip range, dhcp pool etc.
For some reason, people at the branch cannot access Comcast e-mail. They get to the site, but their mail will not open. One day last week, a staff member tried to go to a web site, but it times out. We tried a ping, a tracert from the branch office, but all timed out. Yet, from the central site, we were able to access ALL the above. Same router...
Any ideas? TIA!
m.