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ODBC OpenScape Contact Center from Excel

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rmscho02

rmscho02

Technical User
Jan 14, 2011
18
US
I'm trying to duplicate some methods I used with a Nortel system but now I'm using Siemens OpenScape Contact Center (OSCC) Enterprise v8. The reporting functionality in OSCC is not sufficient for my needs, so I'd like to query the ACD database via Excel. Has anyone done this and can provide me info?

For Nortel I was able to ODBC from Excel to the ACD database simply by installing the Sybase driver and finding the database password. I can't find anything on Google related to OSSC though.

HELP!

~Ryan
 
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