Octel vmx200 querie.

[safron]

Hi,
does anybody know how to disable operator assistance to a mailbox, or to all mailboxes

Thanks.

 

[doktor]

YES!

In INFORMATION table 255, set the INTERCEPT MBOX to
a non exsting extension number.
Procedure:
Log-on to you Octel /VMX 200.
Go to update, press U for Update.
.L SLOT, to see the COS for your PORTS for your VMX 200.
.L PROF with the COS value for above.
The INFO table for the PORTs has an INDEX #1, saying INTERCEPT MBOX.
This is often 0 (zero) or 9 (nine).
I often correct this value to a non-existing extension number.
Do this:
.M INFO
MOD:255 (often this value)
INDEX:1
INTERCEPT MBOX
MOD: enter here anon-existing extension number.
.E for exit

BR doktor

 

[doktor]

Hi again

Use Thread923-831490 to get more of my information.

BR doktor

 

[safron]

Dok,

Thanks for the reply.

I dont think i explained it correctly.

If you hit an extns mb you are given the option to dial zero for the ops, i need to remove this facility.

Im sure this can be done on an individual mb.

Thanks.

 

[doktor]

Safron!
It is easier to remove this facility on all the PORTs.
Then the "option to dial zero for the operator" will be removed for all mailboxes.
As the prompt that says: "... dial zero for the operator" cannot be remowed (as far as I know), we in our company has
programmed the VMX-200 as described by entering a anon-existing extension number in INCERCEPT MBOX.
You could also enter a mailbox with a message in the INCERCEPT MBOX, that says a message and then hangs up.

BR doktor

 

[doktor]

Hi again

Removing attribute 54 from the actual COS could also help you:
54 May specify a PERSONAL ASSISTANCE mailbox.

Also in the corresponding INFORMATION TABLE change the INDEX #24: "24 PERSONAL ASSISTANCE" to NO.

With some s/w this wil help you, but as these VM systems are very much "helpful" and have great interest in transferring a call to an extension or a mailbox, some times you wil have to implemet the work-around as described earlier...

B R doktor

 

[safron]

Will changing the Info table for index #24 for Personal Assistance to 'No', remove operator assistance for the individual extn?

 

[doktor]

No, you will have to do the things I wrote in my first reply:

In INFORMATION table 255, set the INTERCEPT MBOX to
a non exsting extension number.
Procedure:
Log-on to you Octel /VMX 200.
Go to update, press U for Update.
.L SLOT, to see the COS for your PORTS for your VMX 200.
.L PROF with the COS value for above.
The INFO table for the PORTs has an INDEX #1, saying INTERCEPT MBOX.
This is often 0 (zero) or 9 (nine).
I often correct this value to a non-existing extension number.
Do this:
.M INFO
MOD:255 (often this value)
INDEX:1
INTERCEPT MBOX
MOD: enter here anon-existing extension number.
.E for exit

BR doktor

 

[doktor]

I will give you an example on how to do what I described in the last message:


@
@U

-------- SYSTEM CONFIGURATION UPDATE --------
FRI 02/04 12:35:41 2005 TEST ID:11 S/N: PBX:58

At the dot (.), enter ? for HELP.

.L SLOT ---> list SLOT to see the PORT COS

Enter SLOT NUMBER to LIST.
LST:

SLOT CARD TYPE PORT EXTENSION# COS MODE OUTCALL TEST SYS
---- --------- ---- ---------- --- ---- ------- ---- ---
1 LIC4 1 6661 127 AX YES YES 1
2 6662 127 AX YES YES 2
3 6663 127 AX YES YES 3
4 6664 127 AX YES YES 4

.L PROF
COS:127


- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

COS 127 (PORT/TRUNK COS)

1 NO MESSAGES may be recorded for this mailbox.


1 PDL INDEX VALUE NONE
2 CODE RATE NONE
3 PURGE SAVED msgs older than (days) 0
4 PURGE NEW msgs older than (days) 0
5 SECURITY CODE change interval (days) NONE
6 CALL FORWARD PROMPT LANGUAGES: NONE


DEFAULT . . . . . . . . . . . . . . . . . 255


INFORMATION TABLE 255

1 INTERCEPT MAILBOX 9 (Press 9 for OPI)
2 COMPANY GREETING MBX NONE
*6 PRE EXTENSION DIGITS NONE
*7 RINGS BEFORE NO ANS 4
*9 TIMES TO RETRY ON BUSY NONE
*10 USE ALT TRANSFER CODES NO
18 NEXT MAILBOX NONE
26 AUTOTRANSFER TO ASSIST YES
27 MSG WITH AUTO TRANSFER YES
29 LANGUAGE NONE

* Used ONLY when MAILBOX is UNDEFINED

.M INFO (change 9 to 8 (8 is a non existing number in PBX))
Enter the INFORMATION TABLE number to MODIFY. (1-255)
MOD:255
Enter INDEX of the entry to MODIFY. (1-32)
Enter empty line when done.
MOD:1
1. INTERCEPT MAILBOX
MOD:8
Enter INDEX of the entry to MODIFY. (1-32)
Enter empty line when done.
MOD:
.L PROF
COS:127


- - - - - - - - - - - - - - - - - - - - - - - - - - - - -

COS 127 (PORT/TRUNK COS)

1 NO MESSAGES may be recorded for this mailbox.


1 PDL INDEX VALUE NONE
2 CODE RATE NONE
3 PURGE SAVED msgs older than (days) 0
4 PURGE NEW msgs older than (days) 0
5 SECURITY CODE change interval (days) NONE
6 CALL FORWARD PROMPT LANGUAGES: NONE


DEFAULT . . . . . . . . . . . . . . . . . 255


INFORMATION TABLE 255

1 INTERCEPT MAILBOX 8
2 COMPANY GREETING MBX NONE
*6 PRE EXTENSION DIGITS NONE
*7 RINGS BEFORE NO ANS 4
*9 TIMES TO RETRY ON BUSY NONE
*10 USE ALT TRANSFER CODES NO
18 NEXT MAILBOX NONE
26 AUTOTRANSFER TO ASSIST YES
27 MSG WITH AUTO TRANSFER YES
29 LANGUAGE NONE

* Used ONLY when MAILBOX is UNDEFINED

.E

This works at several customers.

BR doktor

 

[safron]

i'll give that a whirl, thanks for all your help!


Saf!

 

[doktor]

No worries, mate.

We use the described work-around at several customers.
No problems out there.

/// doktor