Octel Single Digit Schedule

[jackmann]

I am fairly familiar w Octel, but am working with Single Digit Menus for the first time. The SD exists, but the problem is it works during the day but not at night. I think this might be a simple as changing the shedule for COS 6 but am not sure. This Octel differes somewhat from the Single Digit setup thread posted here. Here's some pertinent info-

MODEL TYPE: OCTEL OVERTURE 200
SERIAL NUMBER: 220630
FEATURE PACKAGES:
SW-40001 SW-40003 SW-40004 SW-40007 SW-40015 SW-40019 SW-40023 SW-40031
SW-40034 SW-40047 SW-40049 SW-40052 SW-40053

MODEL TYPE: OCTEL OVERTURE 200
SERIAL NUMBER: 220630
FEATURE PACKAGES:
SW-40001 SW-40003 SW-40004 SW-40007 SW-40015 SW-40019 SW-40023 SW-40031

SW-40034 SW-40047 SW-40049 SW-40052 SW-40053

MODEL TYPE: OCTEL OVERTURE 200
SERIAL NUMBER: 220630
FEATURE PACKAGES:
SW-40001 SW-40003 SW-40004 SW-40007 SW-40015 SW-40019 SW-40023 SW-40031

SW-40034 SW-40047 SW-40049 SW-40052 SW-40053

SINGLE DIGIT MENU TABLE:
MAILBOX MAX DIGITS PREFIX DIGITS
105 4 5105
123 4 5123
235 4 5235
333 4 5333

Here's where i get lost-

USERS TABLE:
MAILBOX EXTENSION COS SECURITY NAME
51001 100 6 N
51002 100 6 N
51003 100 6 N
51004 100 6 N
51051 105 6 N
51052 105 6 N
51053 105 6 N
51054 105 6 N
51101 110 6 N
51102 110 6 N
51103 110 6 N
51104 110 6 N
51151 115 6 N
51152 115 6 N
51153 115 6 N
51154 115 6 N
51201 120 6 N
51202 120 6 N
51203 120 6 N
51204 120 6 N
51231 123 6 N
51232 123 6 N
51233 123 6 N
51234 123 6 N
51241 #19 119 N N
51251 125 6 N
51252 125 6 N
51253 125 6 N
51254 125 6 N
51301 130 6 N
51302 130 6 N
51303 130 6 N
51304 130 6 N
51401 140 6 N
51402 140 6 N
51403 140 6 N
51404 140 6 N
51451 145 6 N
51452 145 6 N
51453 145 6 N
51454 145 6 N
51501 150 6 N
51502 150 6 N
51503 150 6 N
51504 150 6 N
51551 155 6 N
51552 155 6 N
51553 155 6 N
51554 155 6 N
51601 160 6 N
51602 160 6 N
51603 160 6 N
51604 160 6 N
51651 165 6 N
51652 165 6 N
51653 165 6 N
51654 165 6 N
51701 170 6 N
51702 170 6 N
51703 170 6 N
51704 170 6 N
51751 175 6 N
51752 175 6 N
51753 175 6 N
51754 175 6 N
51801 180 6 N
51802 180 6 N
51803 180 6 N
51804 180 6 N
51851 185 6 N
51852 185 6 N
51853 185 6 N
51854 185 6 N
51901 190 6 Y
51902 190 6 N
51903 190 6 N
51904 190 6 N
51951 195 6 N
51952 195 6 N
51953 195 6 N
51954 195 6 N
52001 200 6 N
52002 200 6 N
52003 200 6 N
52004 200 6 N
52051 205 6 N
52052 205 6 N
52053 205 6 N
52054 205 6 N
52101 210 6 N
52102 210 6 N
52103 210 6 N
52104 210 6 N
52151 215 6 N
52152 215 6 N
52153 215 6 N
52154 215 6 N
52201 220 6 N
52202 220 6 N
52203 220 6 N
52204 220 6 N
52251 225 6 N
52252 225 6 N
52253 225 6 N
52254 225 6 N
52301 230 6 N
52302 230 6 N
52303 230 6 N
52304 230 6 N
52351 235 6 N
52352 235 6 N
52353 235 6 N
52354 235 6 N
52401 240 6 N
52402 240 6 N
52403 240 6 N
52404 240 6 N
52451 245 6 N
52452 245 6 N
52453 245 6 N
52454 245 6 N
52501 250 6 N
52502 250 6 N
52503 250 6 N
52504 250 6 N
52551 255 6 N
52552 255 6 N
52553 255 6 N
52554 255 6 N
52601 260 6 N
52602 260 6 N
52603 260 6 N
52604 260 6 N
52651 265 6 N
52652 265 6 N
52653 265 6 N
52654 265 6 N
52701 270 6 N
52702 270 6 N
52703 270 6 N
52704 270 6 N
52721 272 6 N
52722 272 6 N
52723 272 6 N
52724 272 6 N
52751 275 6 N
52752 275 6 N
52753 275 6 N
52754 275 6 N
52801 280 6 N
52802 280 6 N
52803 280 6 N
52804 280 6 N
52851 285 6 N
52852 285 6 N
52853 285 6 N
52854 285 6 N
52901 290 6 Y
52902 290 6 N
52903 290 6 N
52904 290 6 N
52951 295 6 N
52952 295 6 N
52953 295 6 N
52954 295 6 N
53001 300 6 N
53002 300 6 N
53003 300 6 N
53004 300 6 N
53231 323 6 N
53232 323 6 N
53233 323 6 N
53234 323 6 N
53331 333 6 N
53332 333 6 N
53333 333 6 N
53334 333 6 N


COS 6 (MAILBOX COS)
ATTRIBUTE
1 NO MESSAGES may be recorded for this mailbox.
5 Play GREETING TWICE, allow user to dial, no messages.
7 This user may send a PRIVATE message.
26 May NOT USE INTERNAL MESSAGING features.
27 After GREETING plays, go to NEXT GREETING or MAILBOX.
125 After greeting plays, use extension number for NEXT MAILBOX.

.l sched 6
SCHEDULE TABLES:
SCHEDULE FOR COS 6 (MAILBOX COS)

PERIOD DAYS START STOP INFO TABLE#
DEFAULT . . . . . . . . . . . . . . . . . 1

 

[doktor]

I wrote a goldcorn document on this subject some years ago:

How to program Auto Attendant / Single-Digit-Menues for:

OCTEL 200/300 and VMX-100.

This small course will detailed take you through how to program
Auto Attendant / Single-Digit-Menues for OCTEL 200/300 and VMX-100.

This feature is know as:
"Press one for the Sales Dept., press two for the Service...

First you should log-on and see if you have a license for this feaure:

At the @ prompt type L F and see if you have the license "SW-X0019"

If it is an VMX-100 the license will be named: SW-20019.
If it is an OCTEL-200 the license will be named: SW-40019.
If it is an OCTEL-300 the license will be named: SW-30019.


In the example the welcome greeting mailbox is in MB 4000.
Press one to be transferred to extension 5000.
Press two to be transferred to extension 7000.

At the @ prompt type U to go to the Update prompt.

Make a COS/INFO/SCH for the welcome greeting: COS=50
Make a COS/INFO/SCH for the "press one": COS=51
Make a COS/INFO/SCH for the "press two": COS=52

As the extension 5000 and 7000 NOT both end with xxx1 and xxx2,
we need to do some number conversion.
OCTEL always need a prefix (pre digits) and the digit "1" for
transferring to an extension, if you have presssed one.

We will have 55571 as number conversion to 5000 and
55572 as number conversion to 7000.
So pressing "1" converts the "1" to 55571 and in COS=51 to the
extension number 5000.

Just follow this example.

.A COS
Enter COS.
COS:50
Enter attribute.
ADD:1
ADD:
Enter COS.
COS:51
Enter attribute.
ADD:1
ADD:27
ADD:15
ADD:
Enter COS.
COS:52
Enter attribute.
ADD:1
ADD:27
ADD:15
ADD:
Enter COS.
COS:
.A INFO
Enter the INFORMATION TABLE number to be added. (1-255)

Enter empty line when done.
ADD:50
Is TABLE 50 for a PORT/TRUNK? (If NO, it`s for a MAILBOX.)
(Y/N, empty line = N)
ADD:

To COPY an existing INFORMATION TABLE, enter the TABLE NUMBER.
(1-255, empty line = NONE)
ADD:
1. INTERCEPT MAILBOX
ADD:

3. CALL BLOCKING NUMBER
ADD:

4. MAX DIGIT FOR MENU
ADD:

6. PRE EXTENSION DIGITS
ADD:

7. RINGS BEFORE NO ANSWER
ADD:

8. MSG WAITING RINGS
ADD:

9. TIMES TO RETRY ON BUSY
ADD:

10. USE ALT TRANSFER CODE
ADD:

11. DIVERT MSG TO MAILBOX
ADD:

12. MSG WAITING NOTIF
ADD:

13. AUTO GREETING ACTIVATION
ADD:

14. OFFSITE ATTEMPT TIMES
ADD:

18. NEXT MAILBOX
ADD:

21. FIFO QUEUE MSG MAILBOX
ADD:

22. MAXIMUM MSG LENGTH
ADD:

23. MAX NUMBER OF MSGS
ADD:

24. PERSONAL ASSISTANCE
ADD:

25. QUICK GREETING ACTIV
ADD:

26. AUTOTRANSFER TO ASSIST
ADD:

28. ANNOUNCE CALLS TO INT
ADD:

31. OFFSITE ONLY IF URGENT
ADD:

--- INFORMATION TABLE 50 COMPLETE ---

Enter the INFORMATION TABLE number to be added. (1-255)

Enter empty line when done.
ADD:
.A INFO
Enter the INFORMATION TABLE number to be added. (1-255)

Enter empty line when done.
ADD:51
Is TABLE 51 for a PORT/TRUNK? (If NO, it`s for a MAILBOX.)
(Y/N, empty line = N)
ADD:

To COPY an existing INFORMATION TABLE, enter the TABLE NUMBER.
(1-255, empty line = NONE)
ADD:50
INFORMATION TABLE 50 copied to TABLE 51 .

Enter INDEX of the entry to MODIFY. (1-32)
Enter empty line when done.
ADD:
--- INFORMATION TABLE 51 COMPLETE ---

Enter the INFORMATION TABLE number to be added. (1-255)

Enter empty line when done.
ADD:52
Is TABLE 52 for a PORT/TRUNK? (If NO, it`s for a MAILBOX.)
(Y/N, empty line = N)
ADD:

To COPY an existing INFORMATION TABLE, enter the TABLE NUMBER.
(1-255, empty line = NONE)
ADD:50
INFORMATION TABLE 50 copied to TABLE 52 .

Enter INDEX of the entry to MODIFY. (1-32)
Enter empty line when done.
ADD:
--- INFORMATION TABLE 52 COMPLETE ---

Enter the INFORMATION TABLE number to be added. (1-255)

Enter empty line when done.
ADD:
.A SCH
Enter COS to add a TIME PERIOD to. (0-127)
ADD:50

TIME PERIOD 1:
Enter INFORMATION TABLE number to use. (1-255)
ADD:

Enter the DEFAULT INFORMATION TABLE number to use outside the
TIME PERIODS specified for COS 50 . (1-255)
ADD:50
.A SCH
Enter COS to add a TIME PERIOD to. (0-127)
ADD:51

TIME PERIOD 1:
Enter INFORMATION TABLE number to use. (1-255)
ADD:

Enter the DEFAULT INFORMATION TABLE number to use outside the
TIME PERIODS specified for COS 51 . (1-255)
ADD:51
.A SCH
Enter COS to add a TIME PERIOD to. (0-127)
ADD:52

TIME PERIOD 1:
Enter INFORMATION TABLE number to use. (1-255)
ADD:

Enter the DEFAULT INFORMATION TABLE number to use outside the
TIME PERIODS specified for COS 52 . (1-255)
ADD:52
.L SCH
LST:50

SCHEDULE FOR COS 50 (MAILBOX COS)
DEFAULT . . . . . . . . . . . . . . . . . 50

.L SCH
LST:51

SCHEDULE FOR COS 51 (MAILBOX COS)
DEFAULT . . . . . . . . . . . . . . . . . 51

.L SCH
LST:52

SCHEDULE FOR COS 52 (MAILBOX COS)
DEFAULT . . . . . . . . . . . . . . . . . 52


.A USER
ADD:55571,51 - "Press One"
ADD:55572,52 - "Press two"
ADD:4000,50 - Main greeting
ADD:

We need to program the number of choices given in the welcome
greeting. In this example it will be 2.

.M INFO
Enter the INFORMATION TABLE number to MODIFY. (1-255)
MOD:50
Enter INDEX of the entry to MODIFY. (1-32)
Enter empty line when done.
MOD:4
4. MAX DIGIT FOR MENU (Number of choices given in the welcome greeting)
MOD:2

Enter INDEX of the entry to MODIFY. (1-32)
Enter empty line when done.
MOD:5
5. PREFIX DIGS FOR MENU (here you enter the prefix = 5557)
MOD:5557
WARNING: The following MAILBOXES must exist in the USERS TABLE:
55571
55572

Enter INDEX of the entry to MODIFY. (1-32)
Enter empty line when done.
MOD:


REMEMBER TO RECORD A SMALL MESSAGE IN THESE MAILBOXES (55571 AND 55572)!
Please turn off the microphone of the handset (mute), while recording!

As we have given the COS=51 and 52 the attribute:
27 ="After greeting plays, go to NEXT GREETING or mailbox", there must be a
greeting for the mailboxes (55571 AND 55572), otherwise the call will stop here.


We now need to tell wat extension number call to 55571 and 55572 should go:

.M INFO
Enter the INFORMATION TABLE number to MODIFY. (1-255)
MOD:51
Enter INDEX of the entry to MODIFY. (1-32)
Enter empty line when done.
MOD:18
18. NEXT MAILBOX
MOD:5000

Enter INDEX of the entry to MODIFY. (1-32)
Enter empty line when done.
MOD:
.M INFO
Enter the INFORMATION TABLE number to MODIFY. (1-255)
MOD:52
Enter INDEX of the entry to MODIFY. (1-32)
Enter empty line when done.
MOD:18
18. NEXT MAILBOX
MOD:7000

Enter INDEX of the entry to MODIFY. (1-32)
Enter empty line when done.
MOD:

We will now check all the programming:

.L PROF
COS:50


- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

COS 50 (MAILBOX COS)

1 NO MESSAGES may be recorded for this mailbox.


1 PDL INDEX VALUE NONE
3 PURGE SAVED msgs older than (days) 0
4 PURGE NEW msgs older than (days) 0
5 SECURITY CODE change interval (days) NONE


DEFAULT . . . . . . . . . . . . . . . . . 50


INFORMATION TABLE 50

1 INTERCEPT MAILBOX NONE
3 CALL BLOCKING NUMBER NONE
4 MAX DIGIT FOR MENU 2
5 PREFIX DIGS FOR MENU 5557
6 PRE EXTENSION DIGITS NONE
7 RINGS BEFORE NO ANS 4
8 MSG WAITING RINGS 4
9 TIMES TO RETRY ON BUSY NONE
10 USE ALT TRANSFER CODES NO
11 DIVERT MSGS TO MAILBOX NONE
12 MSG WAITING NOTIF YES
13 AUTO GREETING ACTIV NO
14 OFFSITE ATTEMPT TIMES NONE
15 OFFSITE SPEAK TIMES 3
16 OFFSITE SPEAK DELAY 5
17 OFFSITE PREFIX DIGITS NONE
18 NEXT MAILBOX NONE
19 OFFSITE DIAL SYSP DIGS NO
20 OFFSITE END WITH POUND NO
21 FIFO QUEUE MSG MAILBOX NONE
22 MAXIMUM MSG LENGTH 6
23 MAX NUMBER OF MSGS 32
24 PERSONAL ASSISTANCE NO
25 QUICK GREETING ACTIV NO
26 AUTOTRANSFER TO ASSIST NO
27 MSG WITH AUTO TRANSFER NO
28 ANNOUNCE CALLS TO INT NO
31 OFFSITE ONLY IF URGENT NO
.L PROF
COS:51


- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

COS 51 (MAILBOX COS)

1 NO MESSAGES may be recorded for this mailbox.
15 Transfer to a RINGING EXTENSION.
27 After greeting plays, go to NEXT GREETING or mailbox.


1 PDL INDEX VALUE NONE
3 PURGE SAVED msgs older than (days) 0
4 PURGE NEW msgs older than (days) 0
5 SECURITY CODE change interval (days) NONE


DEFAULT . . . . . . . . . . . . . . . . . 51


INFORMATION TABLE 51

1 INTERCEPT MAILBOX NONE
3 CALL BLOCKING NUMBER NONE
4 MAX DIGIT FOR MENU NONE
5 PREFIX DIGS FOR MENU NONE
6 PRE EXTENSION DIGITS NONE
7 RINGS BEFORE NO ANS 4
8 MSG WAITING RINGS 4
9 TIMES TO RETRY ON BUSY NONE
10 USE ALT TRANSFER CODES NO
11 DIVERT MSGS TO MAILBOX NONE
12 MSG WAITING NOTIF YES
13 AUTO GREETING ACTIV NO
14 OFFSITE ATTEMPT TIMES NONE
15 OFFSITE SPEAK TIMES 3
16 OFFSITE SPEAK DELAY 5
17 OFFSITE PREFIX DIGITS NONE
18 NEXT MAILBOX 5000
19 OFFSITE DIAL SYSP DIGS NO
20 OFFSITE END WITH POUND NO
21 FIFO QUEUE MSG MAILBOX NONE
22 MAXIMUM MSG LENGTH 6
23 MAX NUMBER OF MSGS 32
24 PERSONAL ASSISTANCE NO
25 QUICK GREETING ACTIV NO
26 AUTOTRANSFER TO ASSIST NO
27 MSG WITH AUTO TRANSFER NO
28 ANNOUNCE CALLS TO INT NO
31 OFFSITE ONLY IF URGENT NO
.

The same for COS=52 except INFO INDEX #18.

Finally check if there is existing a greeting for 55571 and 55572.

@L R 8
ENTER DIGIT PATTERN. ("?" FOR HELP): 5557
READY PRINTER, THEN PRESS RETURN...

* USER STATUS DETAIL REPORT *

08/08 12:14 2005 PAGE 1

NAME <GREETING> LAST <-------------MESSAGES-------------->
MAILBOX REC? ON? LENGTH LOG-ON OLDEST NEWEST TOTAL DUR.

55571 N Y 0:00 8/08 10:59 --- --- 0 0:00
55572 N Y 0:00 8/08 11:00 --- --- 0 0:00




The COS of extension 5000 and 7000 is COS = 8

COS 8 (MAILBOX COS)

1 NO MESSAGES may be recorded for this mailbox.


1 PDL INDEX VALUE NONE
3 PURGE SAVED msgs older than (days) 0
4 PURGE NEW msgs older than (days) 0
5 SECURITY CODE change interval (days) NONE


DEFAULT . . . . . . . . . . . . . . . . . 8


INFORMATION TABLE 8

1 INTERCEPT MAILBOX NONE
3 CALL BLOCKING NUMBER NONE
4 MAX DIGIT FOR MENU NONE
5 PREFIX DIGS FOR MENU NONE
6 PRE EXTENSION DIGITS NONE
7 RINGS BEFORE NO ANS 20
8 MSG WAITING RINGS 4
9 TIMES TO RETRY ON BUSY 5
10 USE ALT TRANSFER CODES NO
11 DIVERT MSGS TO MAILBOX NONE
12 MSG WAITING NOTIF YES
13 AUTO GREETING ACTIV NO
14 OFFSITE ATTEMPT TIMES NONE
15 OFFSITE SPEAK TIMES 3
16 OFFSITE SPEAK DELAY 5
17 OFFSITE PREFIX DIGITS NONE
18 NEXT MAILBOX NONE
19 OFFSITE DIAL SYSP DIGS NO
20 OFFSITE END WITH POUND NO
21 FIFO QUEUE MSG MAILBOX NONE
22 MAXIMUM MSG LENGTH 6
23 MAX NUMBER OF MSGS 32
24 PERSONAL ASSISTANCE NO
25 QUICK GREETING ACTIV NO
26 AUTOTRANSFER TO ASSIST NO
27 MSG WITH AUTO TRANSFER NO
28 ANNOUNCE CALLS TO INT NO
31 OFFSITE ONLY IF URGENT NO


This procedure can be used to program more sub menues.
After pressing "1" there can be a sub menu saying e.g.
Press "1" for Sales Dept for Cars, Press "2" for the
sales Dept of Motor cycles...


Just follow this procedure and you will easily have
Auto Attendant / Single-Digit-Menues in your OCTEL / VMX.

BR doktor


///doktor

 

[doktor]

The thread number is: thread923-1104220

///doktor

 

[doktor]

You can schedule SDM's.

Check out the example below:


COS 20 (MAILBOX COS)
ATTRIBUTE
1 NO MESSAGES may be recorded for this mailbox.
5 Play GREETING TWICE, allow user to dial, no messages.
27 After GREETING plays, go to NEXT GREETING or MAILBOX.
31 Play ALTERNATE GREETING when normal greeting is off.

COS 20 (MAILBOX COS)
1 PDL INDEX VALUE NONE
3 PURGE SAVED msgs older than (days) 0
4 PURGE NEW msgs older than (days) 0
5 SECURITY CODE change interval (days) NONE
8 NETWORK PREFIX NONE
9 ACI: Caller Prompting LEVEL 0


SCHEDULE FOR COS 20 (MAILBOX COS)

PERIOD DAYS START STOP INFO TABLE#
1 -MTWT-- 07:00 17:00 19
2 ------- HOL 00:00 23:59 20
3 -----F- 07:00 16:00 19
DEFAULT . . . . . . . . . . . . . . . . . 20

INFORMATION TABLES:


INFORMATION TABLE 19 20
1. INTERCEPT MAILBOX NONE NONE
4. MAX DIGIT FOR MENU 4 NONE
5. PREFIX DIGS FOR MENU 7777 NONE
6. PRE EXTENSION DIGITS NONE NONE
7. RINGS BEFORE NO ANS 4 4
8. MSG WAITING RINGS 4 4
9. TIMES TO RETRY ON BUSY NONE NONE
10. USE ALT TRANSFER CODES NO NO
11. DIVERT MSGS TO MAILBOX NONE NONE
12. MSG WAITING NOTIF YES YES
13. AUTO GREETING ACTIV YES NO
14. OFFSITE ATTEMPT TIMES NONE NONE
15. OFFSITE SPEAK TIMES 3 3
16. OFFSITE SPEAK DELAY 5 5
17. OFFSITE PREFIX DIGITS NONE NONE
18. NEXT MAILBOX 77771 77778
19. OFFSITE DIAL SYSP DIGS NO NO
20. OFFSITE END SYSP DIGS NO NO
22. MAXIMUM MSG LENGTH 6 6
23. MAX NUMBER OF MSGS 32 32
24. PERSONAL ASSISTANCE NO NO
25. QUICK GREETING ACTIV NO NO
26. AUTOTRANSFER TO ASSIST NO NO
27. MSG WITH AUTO TRANSFER NO NO
28. ANNOUNCE CALLS TO INT NO NO
29. LANGUAGE NONE NONE
30. GROUP FAX NUMBER NONE NONE
31. OFFSITE ONLY IF URGENT NO NO
32. MAX FAX DELIV ATTEMPTS SYSP 209 SYSP 209
35. OVERRIDE TRUNK GRP. # NONE NONE
36. DEFAULT GREETING MBOX NONE NONE
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -


///doktor