Octel Port Activity

[Sooperbohl]

Greetings from Seattle,

We have a Nortel Option 81c connected to an Octel 250. We have 20 ports in use. The ports are set to a DMID integration using ACD to seek the voicemail ports. With this setup, we show several ports with a high usage and the rest with smaller (less than 50 per cent) usage. Is there a way to even out the call flow on all ports or should we even be concerned with this?

Thanks in advance for your assistance.

Dave

 

[Irish1Pat]

The short answer is there is no way to even out the traffic using the existing integration method.

The Opt 81 should have the first port setup to hunt to the second port. The second port should hunt to the third port. So on and so on. The catch is the first switch port is the pilot number of the Octel 250 (menu 1.1 having the 4 digits of the pilot number) and is always on port 1A.

So, when the first caller hits VM with no other VM ports active, that call should be answered by port 1A in the VM. If port 1A is busy, the PBX will "hunt" to the 2nd port (may not always be port 1B).

The pilot number, AKA port 1A in Octel, will handle the most traffic while the last port will handle very little (sometimes zero) traffic. Trace out which port hunts to which port in the Opt81 and you will uncover which port is the last port.

As for the ACD, not sure how that plays a part in your Opt81 but there is no ACD prgming for this integration.

That is how the integration was designed years ago.

Pat