Octel Menu question 1

[nortel23]

I implimented an octel menu with 3 options. This is a Octel 250. The call comes in through an 800 line and is programed on a nortel switch 81c. The number is a phantom and points to Octel with direct call forward on it to octel. When a caller enters one of the options a message says please hold and a wait of about 15 seconds of dead air is heard. Can thus dead air be eliminated? The calls are calling in and are hanging up because of dead air.

 

[kxboy]

You have the "Transfer Supervision" in the mailbox set to "Y", with this, the system transfers the call, but waits until the destination answers before releasing it. Set this field to "n", and the callers will not hear the long silence.

 

[nortel23]

Thank you. I owe you.

 

[nortel23]

I have a direct extention transfer set up in the switch and have this with in Octel as option 1 on a menu changing the supervision from yes to no has restricted the call from going to this external number. Can you help

 

[ktludwig]

I had a similar issue many, many years ago. The only reason I remember is because we spent DAYS on this only to come to the determination that the Option 81 will not allow you to do a blind trunk to trunk transfer. Unless they changed the software I'm pretty sure it can't be done.

 

[nortel23]

Can a mailbox be set up on Octel for direct transfers only.
If I set up this option to go to voice mail on the phantom, can a transfer mail box be set up to allow this to happen.

 

[KenMeans]

What kind of ports do you have on the Octel Analog or 2616?

Ken Means

http://www.tel-is.com

"I find that the harder I work, the more luck I seem to have."
- Thomas Jefferson (1743-1826)

 

[kxboy]

You can try transfering to a station that is call forward - no answer to the external number. Callers will go into the mailbox, select the option, which will transfer to "1234" which, call forwards no answer to the external number.

 

[KenMeans]

It could be the transfer seq you are using. Try fnppp or fnp#

Ken Means

http://www.tel-is.com

"I find that the harder I work, the more luck I seem to have."
- Thomas Jefferson (1743-1826)

 

[nortel23]

I have a question regarding the menu for this group.

When a call comes to someone who is not in the queue and the caller wants to go to that menu, the person who recieved this call will press transfer and dial the menu they will enter the menu option 1. They then wait for the agent to pick the call up. When the call is transfered to that option the transfer option is droped. They want to wait to transfer to make sure some on is going to answer the call. Is there a way to have the agent answer the call befor transfering the call.

 

[KenMeans]

Sounds like they are transfering a transfer and i don't think you can do that as the caller is already on soft hold

Ken Means

http://www.tel-is.com

"I find that the harder I work, the more luck I seem to have."
- Thomas Jefferson (1743-1826)

 

[nortel23]

I believe you are right. Thanks