Octel dialing out

[koobro]

I've octel 200 s.4.0.0-2. connected to MD110 BC12SP9

I've created a single digit menu to dial out to international numbers using shortdials in info table, index 6. It works perfectly with swedish and other international numbers but not belgium number (000322xxxxxx). It goes into loop without dialing out. If i dial the same belgium shortdial number as in info table from the phone it works meaning the number is correct. Any ideas?

Koobro

 

[doktor]

You can find help in this thread that I wrote.
thread923-1104220.
Often this can be solved by setting the number of ringbacks to a higher level in the INFO table Index 7.

Check my info on Single Digit Menues and let me know your status on this topic.

/// doktor

 

[doktor]

In the INFO table index #7 is "RINGS BEFORE NO ANS" is often set to 4. You may increase this number up to 20.
Anyway your "Octel 200 s.4.0.0-2. connected to MD110 BC12SP9" is a very good combination!
/// doktor

 

[octelvoice]

Hum, do your other Intern. numbers begin with 0? if your still having issues, post a copy of the COS & info table, the 200 may not like you useing a lead of 0 for an outbound number.

 

[koobro]

Doktor & octelvoice,

Below is cos and info table and still no joy. Strangely enough it dials other international numbers but not Belgium number as stated.

TABLE 26 (MAILBOX INFO)
1. INTERCEPT MAILBOX NONE
4. MAX DIGIT FOR MENU NONE
5. PREFIX DIGS FOR MENU NONE
6. PRE EXTENSION DIGITS 98404
7. RINGS BEFORE NO ANS 20
8. MSG WAITING RINGS 4
9. TIMES TO RETRY ON BUSY NONE
10. USE ALT TRANSFER CODES NO
11. DIVERT MSGS TO MAILBOX NONE
12. MSG WAITING NOTIF YES
13. AUTO GREETING ACTIV NO
14. OFFSITE ATTEMPT TIMES NONE
15. OFFSITE SPEAK TIMES 3
16. OFFSITE SPEAK DELAY 5
17. OFFSITE PREFIX DIGITS NONE
18. NEXT MAILBOX NONE
19. OFFSITE DIAL SYSP DIGS NO
20. OFFSITE END SYSP DIGS NO
22. MAXIMUM MSG LENGTH 6
23. MAX NUMBER OF MSGS 60
24. PERSONAL ASSISTANCE NO
25. QUICK GREETING ACTIV NO
26. AUTOTRANSFER TO ASSIST NO
27. MSG WITH AUTO TRANSFER NO
28. ANNOUNCE CALLS TO INT NO
29. LANGUAGE NONE
30. GROUP FAX NUMBER NONE
31. OFFSITE ONLY IF URGENT NO
32. MAX FAX DELIV ATTEMPTS SYSP 209
35. OVERRIDE TRUNK GRP. # NONE
36. DEFAULT GREETING MBOX NONE

.l cos 26

COS 26 (MAILBOX COS)
ATTRIBUTE
6 Call EXTENSION first BEFORE playing GREETING.
15 Transfer to a RINGING EXTENSION.
30 Station is on ANOTHER PBX, wait longer before looking at tones.
34 TRANSFER calls WITHOUT CHECKING for busy or no answer.
85 NO receive broadcast messages.
.e


Koobro

 

[doktor]

Hi Koobro

I assume that you are in Sweden and as I am in Denmark, (these countires are close to each other and use almost the same application system on the MD110) and I have no problems with calling to other countries including Belgium from my OCTEL VM system.
From your COS 26 you shold remove:
These 3 attributes:
6 Call EXTENSION first BEFORE playing GREETING.
15 Transfer to a RINGING EXTENSION.
34 TRANSFER calls WITHOUT CHECKING for busy or no answer.
The MD does NOT like the attribute 34!
/// doktor

 

[doktor]

Hi again
Also the "6. PRE EXTENSION DIGITS 98404" I dont like.
Can you check this value...?

/// doktor

 

[koobro]

Doktor,

I'm in Amsterdam and i've created an exact sdm for sweden with the same cos and info attributes and works fine. the only difference is the shortdial number for belgium.

Koobro

 

[doktor]

So it still doesn't work for Belgium, even after the removal of the mentioned COS attributes?
///doktor

 

[koobro]

Yes, but works for any other international number. If you have a sdm you may want to try with a belgium number maybe you can reproduce this situation.

Koobro

 

[doktor]

I am sorry that, I can't figure this one out.
Maybe the signalling from the beligian site towards your site is wrong...
///doktor

 

[ChuckRCT]

Have you tried dialing the Belgium number from an actual voicemail port to verify that it works? You could also use the List Trace command and see what the Octel 200 is dialing to make sure everything is good. You could also clip on with a test set and go into the monitor mode and just listen to the call progress. This may tell you whether the problem is on the Octel 200 side or if it is a switch problem.

Chuck

 

[koobro]

Guys,

I think i know what the problem is. Octel is sending the mailbox number after the prefix digits in index 6 of info table which it shouldn't do. See below:

SELECT TRACE TO BE LISTED. (1 - 7, EMPTY LINE = EXIT).
:2
Enter mailbox (Empty line = ALL)
:1134
Enter start time : Year Month Day Hour Minute or C (continuous)
:c

MM/DD/YY HH:MM:SS PRT TYPE EVENT AUX MBX/EXTN MSG# SL U L SOURCE
08/04/06 09:46:40 009 MBX CALL_MBX 1134
08/04/06 09:46:42 009 PORT TRANSFER FLASH
08/04/06 09:46:43 009 PORT TRANSFER EXP_DT
08/04/06 09:46:44 009 PORT TRANSFER GOT_DT
08/04/06 09:46:44 009 PORT DIGIT_OUT 9
08/04/06 09:46:44 009 PORT DIGIT_OUT 8
08/04/06 09:46:44 009 PORT DIGIT_OUT 4
08/04/06 09:46:44 009 PORT DIGIT_OUT 0
08/04/06 09:46:44 009 PORT DIGIT_OUT 4
08/04/06 09:46:46 009 PORT DIGIT_OUT 1
08/04/06 09:46:46 009 PORT DIGIT_OUT 1
08/04/06 09:46:46 009 PORT DIGIT_OUT 3
08/04/06 09:46:46 009 PORT DIGIT_OUT 4

Is there a suggestion to tell octel not to send the mailbox number?

Thanks

Koobro

 

[doktor]

In your SDM you press e.g. "1" to be transferred to a mailbox containg e.g a speed dialling number.
Here you enter MB 1134, then the system will send out:
98404, and then the MB number, as you have programmed in
your INFO table 26.
6. PRE EXTENSION DIGITS 98404
My suggestion is to set "PRE EXTENSION DIGITS" to NONE, and use the index 18 "NEXT MAILBOX ".
The Next Maibox should be the MB number for the speed dialling number (in MD110 Abbreviated numer (ABB)).
The MB 1134 should have a greeting recorded an the COS should have the attribute 27 (After GREETING plays, go to NEXT GREETING or MAILBOX).
This will work!
/// doktor

 

[koobro]

Doktor,

I've found a solution to my problem. You can configure pre-extension digits to include other characters as *, #, D for delay and E for expect dial tone. I tried E for delay ie 98404E and there was a long delay of about 20 secs but it dialed the number. I also tried 98404# meaning end of digits to send and it also worked.
Thank you very much for your tips and suggestions you've been very helpful.

Koobro

 

[doktor]

No worries, mate. Let me know if you have some problems at another time...
///doktor