TelecomHeadache
IS-IT--Management
I have an Octel 250 with an Avaya MutiVantage 11 - I have successfully set up OutCalling Notification to call an extension on our helpdesk once a message has been left in the voice mail box, but the problem is that when the Agent answers the phone they hear a beep then Octel disconnects. Also on the phone (CallMasters) the displayed name is simply the associated station port name so the Agent does not know which voice mail box has the message in it. We have multiple voice mail boxes and I am trying to avoid MWI assignments. Any ideas please.
TH - Avaya/Octel/CMS Supervisor Admin
TH - Avaya/Octel/CMS Supervisor Admin