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Octel 50 problem

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haloo

IS-IT--Management
Oct 24, 2006
1
US
I have a Octel 50 system connecting to a PARTNER phon esystem. It been working fine for almost 10 years now but in this few weeks our users are having problem accessing their voice mail sometimes.

What it seems to do is a lot of the time when user tried to access their voice mail box or when a call is being transfers to a voice mail box it will just keep ringing and ringing and the voice mail system will not pick it up. Sometimes the voice mail system will pick it up but then it will transfer the call to our general mailbox instead of the right user.

The strange thing is if i reboot the voice mail sevrer when that happens and it will works fine for few calls then it will start acting strange again. The computer hosting the system seems to be running fine and I got no error during boto up. This is a old phone system that left over from our last IT manager and I really have no idea what could be wrong with it. Please help.
 
You could look at the Operator.log file to see if there are any errors. You could try to run the Quick Assist program to check the file integrity. You could try turning on the Debug to possibly help troubleshoot the problem. If you still have the Octel 50 manuals, look in the Octel 50 Installation guide for additional assistance.

Chuck

RCT Technologies
 
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