Octel 350 Msg Archival

[jaja2468]

Users that have a profile to save messages for 15 days are intermittently getting Octel recording that says messages will be saved for one day. Short fix was to delete the user mailbox and add back to system.

Is there another cause for this to be happening?

 

[kxboy]

There is a menu option on menu 1-1,

Saved Messages - Keep Date/Time Stamp of When the Message was Received: Y

If this is set to yes, and a new message was not saved for 14 days, it will only be saved for one day.

Set this to "n" and users will be able to save a message for 15 days, no matter how long it has been in the new message queue. However, this may increase the amount of storage space used.

 

[KenMeans]

And when it is saved is the envelope info rather than the day and time it was sent.

Ken Means

http://www.tel-is.com

"I find that the harder I work, the more luck I seem to have."
- Thomas Jefferson (1743-1826)

 

[jaja2468]

Thank you. This certainly sounds plausible as one of the users said they had an extended greeting at the time. I hadn't thought to ask when the message was actually received. Will pay close attention to that for the next time.