Octel 250 "reply" feature not working

[paulsraptor]

Hi guys,

I have an Octel 250 that recently had the hard drives replaced. We rebuilt the system after that but now users are complaining that they can not reply to a message that was left by an internal extension. The user should be able to listen to the message then press 8 to "reply" but the error message tells the user that he can not reply to a non-subscriber. Clearly the message was left by another user on the system. Got any idea's?

 

[KenMeans]

If the system was rebuilt then it must be something in menu 1 1 but what kind of PBX are you using ?

Ken Means

http://www.tel-is.com

"I find that the harder I work, the more luck I seem to have."
- Thomas Jefferson (1743-1826)

 

[paulsraptor]

We are using a Nortel Option 11. Menu 1-1 is the parameters for setting upthe DMID, I'm not feeling that option 1-1 is the answer just yet. The user was set up with COS 7 so I changed it to a 2 and that didn't work so I changed it back to a 7. I think at this point I may just delete and rebuild the VMB and see what happens.

Thanks for your input, I appreciate it.

Paul

 

[KenMeans]

Well if you look at the bottom of the page it will say

Sender ID Used for Telephone Answering Messages: 2 - Calling Party, if Known

What is yours set for ?

Ken Means

http://www.tel-is.com

"I find that the harder I work, the more luck I seem to have."
- Thomas Jefferson (1743-1826)

 

[paulsraptor]

Hi Ken,

Mine is set for the following:
Sender ID Used for Telephone Answering Messages: 1 - "Outside Caller"

I just changed it to a 2 - calling party if known. I'll contact the customer and see if that works.

Thank you,
Paul F.