Octel 250 - Monitoring Ports

[Spirit1]

I have an Octel 250 system connected to a Nortel Meridian Option 81C switch.

We have 24 ports. We had a problem where a few ports got hung up which caused users not to get into voicemail on the first attempt.

I rebooted the system and tested all ports and they are fine.

Management has asked me what we can do to monitor the system so we know there is a problem before users are affected. Any suggestions for monitoring?

Thanks!

 

[EddieDuece]

Morning checks! We've had equipment with issues like this, and if you check it daily, you almost always figure out why the issue happens. It's a pain, but it works.

You could also tell management that all ports were busy, and that you could use 8 more! Port retention = More money for hardware!

 

[Spirit1]

EddieDuece,

Morning checks. Could you explain what checks you do.
Do you run a report?

Thanks!

 

[EddieDuece]

I no longer have OCTEL products on site, but what we do is look at the ports and or call each port to ensure it was answering. There was various types of equipment we had to test each morning, but would then hop on conference calls and give the status to management.

 

[KenMeans]

The problem may be the Nortel ports are not logged in. What type of integration are you using?

The 81C seems to hae trouble keeping the ACD ports looged in.

You caould also run a port test on the Octel to see if they are pulling dialtone.

Ken Means

http://www.tel-is.com

"I find that the harder I work, the more luck I seem to have."
- Thomas Jefferson (1743-1826)