Octel 250 mailbox to serve 15 users

[kevin906]

Anyway to configure a mailbox that can answer calls for up to 15 different extensions? The company does not want the users to have individual mailboxes. I don't know any way to pull off this miracle. They already have a group mailbox that answers calls destined for these 15 folks based on a group pilot number that is dialed. The issue they have (besides managing their staff) is other users calling the 15 individual numbers instead of the group pilot. These calls are not able to be forwarded to the correct pilot number when they go un-answered. They want the group pilot (or an equivalent) to be the RNA forward target when one of these 15 numbers is dialed. I'm thinking, no way.
Thanks for any thoughts.

 

[kxboy]

You could use a type 34 transfer mailbox for each of the extensions. Set it up to transfer to the call to the group pilot number mailbox. It should be set up as "transfer to mailbox xxxx" Not transfer to extension.

 

[KenMeans]

That is the only way i know that it will work.

Ken Means

http://www.tel-is.com

"I find that the harder I work, the more luck I seem to have."
- Thomas Jefferson (1743-1826)

 

[kevin906]

Thanks for the info. Currently none of these 15 users have a mailbox on the system. Would that be required? Or do I simply have RNA calls forward to the number that matches the type 34 mailbox?

 

[KenMeans]

They do not need one. Just add a type 34 MB and point it to a type 0 MB you can point all 15 type 34 MB's to the same type 0 mailbox.

This sounds like a bad idea to me, if a persons Dr.'s office called the employee and records a message for that person then in can be a violation of the hipaa act for anyone else to hear it.

Just one example.

Ken Means

http://www.tel-is.com

"I find that the harder I work, the more luck I seem to have."
- Thomas Jefferson (1743-1826)

 

[kevin906]

Good point--Thanks for the answers and recommendations

 

[Irish1Pat]

Very good point Ken.
Not to go off on a tangent, but many MD offices now have a paper for the patient to sign authorizing first to even call the number and second to leave a message on that number.
Also, my understanding is the courts have found that a resource at work is not the property of the worker, rather the property of the company. So anyone authorizing a call and/or message to a work number may want to keep this in mind.
Now....back to voice mailing...

Pat