Octel 250 and Norstar Auto Attendant Help

[Sooperbohl]

Greetings from Seattle,

I have a unique set up, Norstar ICS with an Octel 250. I have an auto attendant based on a type 32 mailbox(callers menu + extension). Customer wants their opt 1 to route to an offsite 800 number. I know how to do this with a Nortel Option. I an looking for ideas on how to do this with the Norstar ICS.

Callers dial main number, select Option 1, and are directed to an off site sales office via 800 number. Any assistance is greatly appreciated.

Soop

 

[KenMeans]

you may want to use a type 34 or 35 or both to do this with and just have the type 34 transfer to the 80 number. Or you may want to forward a station to that number and have the menu option transfer to ext xxx so it can go out.



Ken Means

http://www.tel-is.com

"I find that the harder I work, the more luck I seem to have."
- Thomas Jefferson (1743-1826)

 

[Sooperbohl]

Thanks Ken,

I have tried both options.

type 34 dials 8 digits and then disconnects. I will play with this a bit to see why that is happening.

The extension, is forwarded to the 800 number, when I option 1 set to extension 510, same thing, the system hangs up. Using the Type 34 with extension 510, same thing.

Testing extension 510 directly, the call forwards to the 800 number as requested. I am thinking something on the Norstar may be disallowing this to work.

 

[KenMeans]

This sounds like the Norstar is not allowing trunk to trunk transfer. i will look in the config note and see if i can find anything.

Ken Means

http://www.tel-is.com

"I find that the harder I work, the more luck I seem to have."
- Thomas Jefferson (1743-1826)

 

[KenMeans]

Octel 250
Message Server
Configuration Note 5029 - Ver. C (3/01)
Nortel Norstar

1.0 METHOD OF INTEGRATION
With inband integration, one pathway between the PBX and the Octel 250 transmits both call information and voice communications
With inband integration, one pathway between the PBX and the Octel 250? transmits both call information and voice communications. The pathway is provided by two-wire analog single-line circuits that connect to FLT boards in the Octel 250. Calls to an Octel port are preceded by the called party information from the PBX in DTMF format. The Octel 250 answers and plays the appropriate greeting. Message-waiting indication is set and canceled using DTMF commands over the same pathway.
2.0 OCTEL 250 ORDERING INFORMATION
Octel Overure 250 requirements
? Fax Line TIC (FLT), 8 ports per board - include those required for message-waiting indication
? Disk drives, based on hours of message storage needed
? In-band integration software
3.0 PBX HARDWARE REQUIREMENTS
PBX hardware requirements
? Meridian Norstar Digital Terminal port, one per Octel port
? Norstar VMI unit(s), one per two Octel ports
? One Norstar ATA unit for remote access
? 25 pair male amphenol cables,one per FLT board
3.1 PBX SOFTWARE REQUIREMENTS
PBX software requirements
? Minimum Software: DR2 or higher
? End-to-End Signaling
? Messages
4.0 SUPPORTED INTEGRATION FEATURES
Supported integration features
? Forward to personal greeting
- busy (DR3 or Higher)
- ring-no-answer
- all calls
? Message Waiting Indicator
- display
? Automated attendant (see section 8.2)
? Outcalling
? Multiple return-to-operator
5.0 CONFIGURING THE NORSTAR TO INTEGRATE
Configuring the Norstar to integrate
Ensure that the Nortel Norstar VMI Installation Guide is on site and available. It is also strongly recommended that a qualified Norstar installer be present during installation.
There are several steps to correctly installing and configuring the VMI and Norstar. These steps include:
? Determine the feature codes for the VMI.
? Determine the intercom numbers assigned to the VMI ports.
? Configure the Norstar lines connected to the VMI.
? Determine the translation codes which will be used by the Octel 250 to perform integration functions.
? Program the VMI.
? When VMI is installed correctly (reference installation guide), a feature code and intercom number (DN) is automatically assigned to each unit.
? To determine the VMI feature codes, enter the following from the telephone set:
Press “Feature 9*3” Display shows: VMI codes
Show Quit
Press “Show” Display shows: F9XX
Next Test
NOTE: F9XX represents the feature code. Press “Next” to view additional codes. Record these codes. They will be needed to access VMI programming information.
? To determine the Intercom number for each VMI enter:
“Feature 9XX” (XX being the code for VMI admin)
Display shows: VMI admin
Next Test
Press “Next” Display shows: DN1: XXX
Next
NOTE: XXX represents the intercom number. Press “next” to view additional intercom numbers. Record intercom numbers for later use.
? When configuring the Norstar, you must assign the following parameters to ensure VMI operation with Norstar:
? When connecting VMI to Norstar Compact DR2 or Modular DR2, ensure each VMI DN is configured so that:
Under Permissions:
Held Line Reminder is YES
Full Handsfree is NO
Handsfree Answerback is NO
Pick Up Group is NO
Paging Zone is NO
Under Line Access:
Intercom line is assigned as the prime line
? When VMI is connected to Modular DR3, DR4 or Centrex, ensure each VMI DN is configured so that:
Under Permissions/Capabilities:
Set Lock is NONE
Full Handsfree is NO
Handsfree Answerback is NO
Pick Up Group is NO
Paging Zone is NO
Auxiliary Ringer is NO
Hotline is NO
Priority Call is NO
Under Line Access:
Answer DN is NO
Line Pool Access is YES (permits outcalling)
Two intercom lines are assigned with one intercom line assigned as the prime line. Answer Keys cannot be assigned to the VMI.
? When VMI is connected on Centrex, ensure each telephone port is configured so that:
DN type is “Norstar Only” Full Handsfree is NO
HINT: When you have more than one VMI, and you have completed configuring the first unit, use the Line Access Copy and Set Copy features to apply parameters to additional units.
? To ensure incoming calls are answered, you must assign Call Forward No Answer (CFNA) for all VMI ports. Assign the first VMI DN to CFNA to the second DN. Assign the second VMI DN to CFNA to the third DN, and so on to the last VMI DN, which is forwarded to the first DN.
? Assign Call Forward Busy (CFB) for all sets to the VMI DN. Incoming calls ring at the VMI DN. Assign the first VMI DN to CFB to the second DN. Assign the second VMI DN to CFB to the third DN, and so on to the last VMI DN, which is forwarded to the first DN.
? Press “Rls” to end this VMI session
NOTE: Call Forward Busy cannot be assigned when VMI is connected to Norstar Compact DR2 or Modular DR2.
? It is necessary to determine the translation code for each VMI. These translation codes are used by the Octel 250 to effect caller transfer and message notification. The VMI is preprogrammed with the following default codes:
? The Send Message code is Link * (Code used by Octel to notify subscribers of new messages in their mailbox).
? The Cancel Message code is Link # 1
(Code used by Octel to cancel message waiting).
? The Transfer Message code is Link * 70
(Code used by Octel to transfer a call).
NOTES:
This code is for unsupervised transfer. Supervised transfers from the Octel voice module are not supported.
? In Octel’s language, “L” (link) is the same as “F” (flash). If for some reason these default codes cannot be used, refer to the programming section of the VMI installation guide to make the necessary changes. Verify these codes with the PBX vendor.
6.0 CONFIGURING THE OCTEL 250
Configuring the Octel 250 system management menus
? Menu 1.1 - System Parameters
? Type of Switch the VPMOD is on: 2 - Other
? Number of Digits in Extension used for Outcalling and ECP: Enter the number of digits in extensions used in the PBX.
? Number of Digits in Extension used for Message Waiting: Enter the number of digits in extensions used in the PBX.
? ANI Used for Integration: N
• Menu 4.1 - Port Assignments
? Extension/Phone No.:
? Line Type: 1
? D: enter number of digits in an extension
? I column: Set to Y
? M column: Enter Y for only one dedicated message waiting port (See Section 8.6)
• Menu 6.1 - Transfer Dialing Sequences
? Flash On-hook Time: 500 milliseconds
? Pause Time: 1000 milliseconds
? Block Automated Attendant Transfer: , , , .
? Dialing Sequence to Transfer a Call : FP*70N
? Dialing Sequence to Reconnect with a Call -
Ring/No Answer: see section 8.2
Busy: see section 8.2
NOTE: Verify the dialing sequences for your PBX. These should match the translation codes programmed in the VMI.
? Menu 6.2 - In-Band Integration
? Maximum time before first digit received: 1500 ms
? Dialing sequence to activate message waiting: FP*1N
? Dialing sequence to deactivate msg waiting: FP#1N
? Dialing sequence for direct call: leave blank
? Dialing sequence for forwarded calls: N
NOTE: Transfer and Message Notification sequences might be different if these codes are already in use for other Norstar features.
• Menu 8/9.1 - Mailbox Profile
? Subscribers Extension Number:
? Message Waiting Allowed:
Note: Message waiting should be allowed only for subscribers with valid extensions on the PBX configured to allow a message waiting indicator.
7.0 INSTALLING THE VOICE LINES
Installing the voice lines
? Each FLT board supports 8 analog station appearances. Each voice port connects to the PBX via an 25 pair male amphenol cable. Connect one 25 pair cable from the MDF to each FLT board in the Octel 250. See Figure 1 below for the cable pin-out.



7.1 TESTING THE INSTALLATION
Steps to test the installation when completed
? Create two mailboxes associated with two test extensions. Record a name and personal greeting for each mailbox.
? Forward the test extensions to the Octel 250 access number.
? Using one test extension, call the other test extension. You should hear the personal greeting.
? Leave a message. Verify that the message-waiting indicator turns on.
? Verify that return-to-operator works properly.
? Call the Octel 250 from a test extension. You should immediately hear the generic greeting. Enter “#”, followed by the test mailbox number. Enter the test mailbox password.
? Review the message in the mailbox.
? Delete the message. Verify that the message-waiting indicator turns off.
8.0 CONSIDERATIONS
Important notes regarding this integration
8.1 Call Forward Busy is not available when VMI is connected to Norstar Compact DR2 or Modular DR2.
8.2 Supervised transfers from the voice module are not supported.
8.3 The automatic reply to internal telephone-answering messages feature is not supported.
8.4 The direct call feature is not supported.
8.5 Double-call forwarding to personal greeting is not supported.
8.6 Only one port can be set for Message Waiting Indication. The same port which activates message must also deactivate message waiting. It is also highly recommended to dedicate that port to message waiting only. If the message waiting port is also being used for other functions such as incoming calls, possible message waiting delays could occur.
8.7 When a Norstar system integrated with an Octel 250 is upgraded, certain software anomalies may affect the VMI/ATA interface. Indications are as follows:
1) A forwarded call to Octel will produce two calls ringing at the system (one is a phantom call).
2) Double DTMF digits will be delivered to Octel (i.e., ext. 234 forward to Octel, the Octel receives the digits 223344).
The only known solution for this is to re-initialize the Norstar system. Norstar Manager cannot be used to reload software as any backup will contain these anomalies as well. It is recommended that a hard copy printout of all Norstar programming be done prior to a software upgrade on the Norstar. In the event that the Norstar must be re-initialized the hardcopy printout can be used to re-enter the Norstar database. Nortel is aware of this problem.
8.8 T-1 capability is available on the Norstar ICS. This does not affect integration characteristics with the Octel system.

©2001 AVAYA Inc. All rights reserved. All trademarks identified by the ®, SM and TM are registered trademarks, servicemarks or trademarks respectively. All other trademarks are properties of their respective owners. The above information is based on knowledge available at the time of publication and is subject to change without notice. Printed in U.S.A.


AVAYA Inc.
1001 Murphy Ranch Road
Milpitas, CA 95035-7912
(408) 321-2000

http://www.avaya.com

Ken Means

http://www.tel-is.com

"I find that the harder I work, the more luck I seem to have."
- Thomas Jefferson (1743-1826)

 

[KenMeans]

this may help as well

http://www.tek-tips.com/viewthread.cfm?qid=471603&page=667

Ken Means

http://www.tel-is.com

"I find that the harder I work, the more luck I seem to have."
- Thomas Jefferson (1743-1826)