Octel 200 S.4 message delay

[smetse]

Here is a problem description from one of the users:

“Yesterday I noticed that the VM light was flashing. I had previously used the phone several times in the preceding days and had not heard a stutter dialtone so assumed the message had arrived very recently.
I accessed the VM box and listened to the message. It was from Tim but the topic was something that had been active earlier in the week and sounded like old news. I called Tim to ask if he had left the message on Wednesday and he confirmed that he had, in fact, left it several days earlier. I didn't ask him specifically when.
As I noted in the request, I have experienced this same problem before.”


This user had the exact issue before, and at that time, I just deleted his mailbox and created it again. His COS is general for all users.
No other users in the company report this issue.

Where do I start?
Any help will be much appreciated.

 

[doktor]

Hi Sergei

Run the command @MWL relite and @MWL recalc.
This vill tidy up the data base for Message Indication.
Normally it will not help to delete / re-create the mailbox. The MWL commands do a better job.

What PBX is used at your office?
The settings for this user in the PBX should also be checked.
Finally:
A good common grounding between the PBX and the OCTEL is preffered.

///doktor

 

[jon24422531]

Doktor is correct about using @MWL commands, but in my experience it generally "User Error" where they will promise under oath that they check their mailbox regularly and the message was not there earlier. If the user is more senior then you have to believe them!

Jonathan

http://www.telecom-stuff.com

http://www.jonschofield.com

 

[doktor]

You can control the users by downloading all information concerning logon /logoff etc. by using the command:
@L T
1
c
The output can be "picked-up" or recorded in a log file in e.g. Hyperterminal.
With the @L T 1 - command a time/date could be specified so "older" events also can be observed.
I have often downloaded 1MB of txt files and send to our customers. They claimed that they had logged correctly out of their mailboxes, but still their Message lamp was lit.
Searching for the word "NOT" in these txt files gave easily the mailbox numbers of the user that just hung up after listening to their messages, instead of pressing 9+9+9.
///doktor

 

[smetse]

doktor and Jonathan,
Thank you very much.

I ran the commands @MWL relite and @MWL recalc. I will try to get some info by using the @l t command and see what I can do with it.

Speaking of grounding, the phone system (G3si v8.2) is grounded, but Octel is not.
Doktor, can this be a problem?

Thank you again.

 

[doktor]

Yep. The integration between most PBX's and OCTEL's are serial lines or digital. At least the two systems should be grounded together, otherwise electical interference and unstabilty could affect the important integration link.
///doktor