Octel 200 RELEASE S.4 question

[smetse]

When I try to modify or delete the mailbox, I get this error message:
"User 3001 is currently LOGGED-ON or DIRECTORY IN USE".
And I am not allowed to do anything with this mailbox.

Can anybody please help me?

 

[doktor]

Try to see if the user is logged on.
When the user is logged on, it should be impossible (maybe) to delete the user account/mailbox.
If this fail check the OCTEL for faults at @L H

///doktor

 

[smetse]

doktor,
No, the user is not logged in. In fact, this is my test mailbox. So I am the user.
Even worse, when I try to use a phone to login, I get a message that the mailbox is busy!!! What’s going on? I am new to Serenade. I just started working for this company. I used to work with Octel 250 Aria and I have never had a problem like this.
Thanks.

@l h
THU 11/09 09:16:55 2006 DIGIDES ID:204555 S/N:204555 PBX:23
CLEARED: 09/22 07:13
*** ALARM HAS BEEN GIVEN ***
FATAL VCU ERROR COUNT = 1

TYPE SLOT CHNL PRIO DATE TIME #BAD DATA1 DATA2 DATA3 DATA4
08 08 00 3 10/31 06:54 1 00000000 000000FF 00000000 00000000
42 00 70 1 09/22 08:49 99 00000009 00000000 00000004 0000A341
42 00 70 1 10/03 15:36 60 00000009 00000000 00000004 0000A441
@

 

[ChuckRCT]

I would be concerned about the fatal VCU error and the type 8 error associated with it:

Type 8 Error: VCU Online Online diagnostic tests
Replace VCU. Reboot message server. If error repeats, replace CPU. If problem continues contact technical support center.

Or you could just try rebooting without replacing VCU.

Chuck

RCT Technologies

 

[smetse]

Chuck,

Thank you. I have contacted the vendor already and they checked the system.
Back to my question: What to do with the mailbox I cannot modify or/and delete (see above)? How is it related to the hardware error?

 

[ChuckRCT]

Maybe do the L M 3001 command at the @ sign to see if the system thinks your mailbox is in use?? The VCU error could be the root of the problem. Maybe a reboot as well??


Chuck

 

[doktor]

Hi again

The "FATAL VCU ERROR COUNT = 1" normally means that the harddisk drive is at the end of its life.
Try to make a Disk Exerciser "@DEX 1".
You should clear the alarm logg first by @C H
and the watch the alarm logg after having run the DEX.
Just type L H at the @-prompt to see the alarm logg.
I had this fault type earlier, where we thougt that it was the VCU that was defective. So we powered the system off, and it never came up again. The HDD was gone defctive.
Therefore make your DEX and post it here.
Make shure that you have a back-up of the system.
To do this just type "U" at the @-prompt, make some "enters"
and write "E" for exit.
The system will ask if you want to copy the configuration to the floppy drive and you just type "Y" for yes.
If the DEX shows only zeros in the printout, your HDD should be OK. If number (1-9) is shown, there are bad sectors (clusters) on the HDD and therefore you will see faults like the one you have described here.
Looking forward to see your printout of DEX and L H.
///doktor

 

[doktor]

I would not reboot the system!
If the the defective part is the HDD, I would have taken a back-up of the configuration first.
Then I would tell the users to listen to their new messages.
(These could be important).
Hereafter a restart can be done.
I always follow these rule, when we see HDD errors on OCTEL voicemail servers, even though these faults come very seldom. Some of our OCTEL are running on the 14.th year!
///doktor

 

[smetse]

doktor,

Sorry if I am getting annoying, what do I do about the mailbox that I cannot modify or delete (see my messages above)? I even cannot access it using a phone - it is busy! All other mailboxes work just fine! What am I missing?

Can anybody help me please?

 

[ChuckRCT]

Doktor has good advise about backing up the system and telling people to listen to new messages before restarting system.

Your vendor already checked the voicemail system and didn't find a problem??? There is something still using the mailbox or user directory; whether it is a disk going bad or a VCU problem.

Chuck

RCT Technologies

 

[ChuckRCT]

Are there any ports off hook? You can do a PS command to do the port status. Did you do the L M 3001 command?

 

[smetse]

Chuck,

Here is the messaged from the vendor who checked the system.

"The system had a VCU Error. It was an on line diagnostic that had a problem with the VCU. I tested both drives and they are fine. It is possible that someday the VCU may fail and need to be replaced.
There is nothing we need to do right now."


Here is the L M 3001 command output:

@l m 3001
INFORMATION TABLE NUMBER: 10 CLASS OF SERVICE: 9
WITH ATTRIBUTES: 1 15
EXTENSION NUMBER: 3001
MESSAGE WAITING: OFF
GREETING: ON
THIS MAILBOX HAS A SECURITY CODE
PERSONAL ASSISTANCE MAILBOX: NONE
WILL USE PORT INTERCEPT
NUMBER OF MESSAGES: 0 NUMBER OF FUTURE DELIVERY MESSAGES: 0
USER #: 0066 GREETING MSG. #: 7231 NAME MSG. #: 0000
EAG MSG. #:0000
MBOX MSG. #: 0000
MSG. WAIT DELAY: 00 OFFSITE ATTEMPTS: 0 MAX ATTEMPTS: 99
LOG-ON LANGUAGE : NONE
SINGLE DIGIT MENU MAX DIGIT: 0 PREFIX DIGITS: NONE

FLAGS: LOG-ON IN-RNG

@


Here is the PS command output:

@ps

CH 1 CH 2 CH 3 CH 4 CH 5 CH 6 CH 7 CH 8
IDL IDL IDL QCK ID2 IDL IDL CON

CH 9 CH 10 CH 11 CH 12 CH 13 CH 14
AIC MOD IDL IDL IDL IDL


@

I appreciate your help.

 

[ChuckRCT]

The Flags show LOG-ON for this mailbox, so it thinks the mailbox is logged on. Maybe temporarily add COS attribute 132 "Forced logon to busy mailbox." to COS 9 and then try to logon again.

Do a PS command again. CHannel 8 with the CON state looks suspicious.

Chuck

 

[smetse]

Adding attribute 132 didn't help, still can't do anything with the mailbox.

Here is the PS command again.

@ps

CH 1 CH 2 CH 3 CH 4 CH 5 CH 6 CH 7 CH 8
IDL IDL IDL WFD IDL MOD IDL CON

CH 9 CH 10 CH 11 CH 12 CH 13 CH 14
IDL IDL IDL IDL IDL IDL

 

[doktor]

You should restart the system by "@resta" to get the OCTEL out of this loop.
Of course after having taken the back-up etc.
If it is only a test mailbox, I would add another mailbox with a different number - just for checking and testing.
Still you need to paste the "DEX 1" asap.

!!!I cannot believe that it is the VCU!!!!

I think your supplier tells something wrong. The VCU is the HDD controller, and faults from the HDD is reported THROUGH the VCU.
///doktor

 

[jon24422531]

Is it restarted? What PBX is it connected to, and how?

Jon

http://www.telecom-stuff.com

http://www.jonschofield.com

 

[smetse]

Thank you all for trying to help me.


doktor,

Here is the DEX output:

@dex ff
REGION 01 COMPLETE DISK #1: 00000 DISK #2: 00000 DISK #3: 00000


Jon,

The system is not restarted yet.
The PBX it is connected to is Definity G3si V8.2
I am not sure how to answer your "how?" question. Can you please tell me what exactly information you need?

 

[smetse]

Sorry,

Here is a full output for the DEX command:

@dex ff
REGION 01 COMPLETE DISK #1: 00000 DISK #2: 00000 DISK #3: 00000

REGION 02 COMPLETE DISK #1: 00000 DISK #2: 00000 DISK #3: 00000

REGION 04 COMPLETE DISK #1: 00000 DISK #2: 00000 DISK #3: 00000

REGION 08 COMPLETE DISK #1: 00000 DISK #2: 00000 DISK #3: 00000

REGION 10 COMPLETE DISK #1: 00000 DISK #2: 00000 DISK #3: 00000

DISK EXERCISE COMPLETE
@

 

[doktor]

With faults like this I always want to see the DEX 1.
The zeroes indicate that there are no bad clusers or bad sectors in the 5 regions listed.So your HDD is OK.
The VCU can have a connection to the HDD (and your mailbox). A restart will unlock this connection.

We have 150 customers vith OCTEL voice mailservers.
Many of these have been running fault free for up to 13 years. A VCU was newer swapped!!!

Anyway what type of interconnection do you use between the AVAYA Definity G3si V8.2 and the OCTEL 200?

///doktor

 

[smetse]

doktor,
I am not sure how to get this information, sorry.
Do you want to see any specifics from the Octel or Definity? If so, what commands should I use?