Octel 200/300 Rel:S1.1.X A/A xfer problem 1

[flingarrows]

i have an old octel, with existing extension numbers in the 2xxx range. i have built a new mail box 2000, extension 2000, cos 3. i have recorded name and gretings. when i dial into A/A and get the main greeting, dial 2000, it goes directly into the mb2000 greeting. the extension can be called directly from a phone and does not have forwarding set up. any ideas?

cos 3:COS 3 (MAILBOX COS)
ATTRIBUTE
6 Call EXTENSION first BEFORE playing GREETING.
7 This user may send a PRIVATE message.
9 LAMP or DISPLAY PHONE message waiting.
11 NO system PROMPT after GREETING, go straight to recording.
12 This user may REPLY to ADDITIONAL addresses.
14 When GREETING is ON, MESSAGE WAITING will still CALL.
15 Transfer to a RINGING EXTENSION.
19 May request a RETURN RECEIPT message.
24 NEVER play NOVICE prompts.
28 May use OFFSITE or PAGER message waiting notification.
43 May RE-RECORD message after a busy or unanswered call.
61 This mailbox may send FUTURE DELIVERY messages.
64 This user may ERASE a message during ADDRESSING OPTIONS.
74 FORCE recording of MAILBOX GREETING.
76 Use NEW and SAVED MESSAGE queues.
77 ALLOW user to record PERSONAL NAME.
78 FORCE recording of PERSONAL NAME.
93 Allow USER to send an URGENT MESSAGE.
94 Allow CALLER to leave URGENT MESSAGE.
114 Enable extended absence greeting.
126 DO NOT speak "Greeting is on" prompt after LOGIN.
132 FORCED LOGON to Busy Mailbox.

 

[flingarrows]

UPDATE:HERE IS THE TRACE

03/08/25 12:33:59 001 INTG_C DIR_EXT 28 7006 05 1 1
03/08/25 12:34:03 001 PORT DIGIT_IN 2
03/08/25 12:34:03 001 PORT DIGIT_IN 0
03/08/25 12:34:04 001 PORT DIGIT_IN 0
03/08/25 12:34:04 001 PORT DIGIT_IN 0
03/08/25 12:34:04 001 MBX CALL_MBX 2000
03/08/25 12:34:06 001 PORT TRANSFER FLASH
03/08/25 12:34:07 001 PORT TRANSFER DELAY
03/08/25 12:34:07 001 PORT TRANSFER DELAY
03/08/25 12:34:08 001 PORT TRANSFER EXP_DT
03/08/25 12:34:09 001 PORT TRANSFER GOT_DT
03/08/25 12:34:09 001 PORT DIGIT_OUT 2
03/08/25 12:34:09 001 PORT DIGIT_OUT 0
03/08/25 12:34:09 001 PORT DIGIT_OUT 0
03/08/25 12:34:09 001 PORT DIGIT_OUT 0
03/08/25 12:34:12 001 PORT STATUS FAST_BSY
03/08/25 12:34:13 001 PORT TRANSFER FLASH

 

[joeOctel]

The trace shows that the system is trying to transfer to 2000 and that the Status is Fast Busy. You say that other extensions can dial 2000 directly, though. I would use a test set and get on Port 1 and try to call extension 2000 and see what happens. If you really do get a fast busy then the problem points more to the PBX. Maybe the voicemail port is restricted from calling 2000 in some way (the COR if it is an Avaya PBX). If the phone rings and you can talk to 2000 then maybe the ring cadence application delays aren't set correctly in the voicemail??
Either way I would still do some test calls and monitor the transfers with the test set to see if this will give you any clues.

 

[flingarrows]

thats correct, i can call x2000 from other phones. thanks for the info Joe, i'll be out there tomorrow and will test some more