Octel 200\300 2 lines using same mailbox

[Silversnc]

Hi Everyone,

I am just looking at trying to set up 2 numbers with the same mailbox. I am not sure if this is even possible but I have been thinking maybe if I setup a hunt group it might work.

I have already tried forwarding the number without the VM to the number with VM and it just comes up with a general no answer please hold for operator message.

If anyone has any suggestions they would be greatly appreciated!

Thanks
Nathan

 

[jon24422531]

This could be possible with either using the autocopy feature for two mailboxes to forward their messages to another, or by using COS attr 27 (after Greeting Plays Go To Next Greeting or Mailbox).
It may help if we had a little more information on what you wish to happen.

Jonathan

http://www.telecom-stuff.com

 

[Silversnc]

Basically what I want to happen is for the user to be notified everytime a voicemail is left for the 2 numbers he is using. It doesnt matter if he knows which number they called to reach him just as long as he knows there is a message. The current way users are notified is by a red light on the Dterm series 3 phones lights up when there is a message. As far as I know this will only work for one phone number/mailbox(it wont light up for 2 mailboxes) So basically I was trying to have 2 lines use the same mailbox so that he will get notification whenever anyone leaves him a message.

Thanks
Nathan

 

[doktor]

It is possible to have multiple voice mailbox users behind one telephone number in the PBX, but it is not possible to have 2 lines (telephone number) using same mailbox.
This is because of the integration between the PBX and the VM server.
The integration makes it impossible to duplicate telephone numbers.
Multiple voice mailbox users in the OCTEL Serenade are created by using the COS attrib #32 (Ext. has multiple mailboxes -ask before connect.).
///doktor

 

[Silversnc]

Hey guys thanks for all your input.
I don't think I included this in my previous posts but one of the numbers is a DID and one is an Internal. The Internal number was a pre-exsisting number and this person requested a DID and wanted to use the same voicemail for both numbers.

How I ended up doing it is setting the internal number to forward all calls to the external number but I set it up so it was not using the 4 digit dialing but forwarding it as if it was dialing an external number 9-xxx-xxxx (9 is our prefix to dial an outside number) this takes off any of the internal number ID that would reach the voicemail and so then when the DID number forwards to Voicemail it goes to the right voicemail. Oh and I switched the voicemail box from the internal number to the DID.

Worked like a charm, the only downside I see is that if you keep the internal number on the phone and just forward No Answer or Busy to the DID if you dont answer the phone it will ring 8-10 times before hitting voicemail.

So my proposed resolution is to just forward all the numbers that hit the internal number to the DID and delete the multiline appearence of the current internal number on the phone and replace it with another internal line that would work as a rollover for the DID. That way the first ring would hit the DID and ring 4 times there or rollover to the new internal number and ring 4 times there and then hit voicemail.

 

[octelvoice]

That should work, you could also set the second roll over line to be all calls forwarded to the Octel that way the caller would only hear the 4 rings on the DID then goto VM?
my 2 cents.

 

[Silversnc]

I will just set it so that if the DID is busy it rolls over to the second line and if it is no answer it rolls to octel. So then if that is no answer it will hit the octel after 4 rings, other wise it will be busy and then forward to the second line and just ring 4 times and then go to the octel if there is no answer.

 

[doktor]

I have read your description, and I have some suggestions...
From the very start a DDI number should have been matched to the internal number to avoid this "confusion".
E.g. internal number 2468 and DDI number 1357-2468.
Then only one VM box was needed.

Some voice mail systems are "strictly" integrated to the PBX'es. Therefore you will have to make these worarounds a you did.

We have seen the same thing in our company, where users has forwarded their phones to a colleague, thinking that voice mail messages were forwarded, also.
This was NOT the case as the PBX/voice mail (OCTEL) integration keeps the first (original) number recognized (here the DDI number of the phone that was forwarded).
All calls that not were answered by the colleague, ended up in the original (first called number) mailbox of the first user.
So OCTEL use the original (or first) called number to deside what mailbox to put the message in!
This important observation has given many users, engineers and technicians grey hair!
///doktor

 

[doktor]

Or we can discuss off forum through this link...

http://www.kandu.dk/spg97163.aspx

///doktor

 

[KenMeans]

Doktor

When you say that the Octel uses the first number i just wanted to clarify.

The Octel is only reading what the PBX is sending it as the called party number. Some PBX's will let you change the way this works but most will not.

I know it sounds picky but the problem used to be they would complain it they fwd a call to someone else and then it would go to the 2nd persons VM. They fixed that in the PBX and told it to retain the original called party number so it would go to the right persons mailbox.



Ken Means

http://www.tel-is.com

"I find that the harder I work, the more luck I seem to have."
- Thomas Jefferson (1743-1826)

 

[jon24422531]

Ken

Just to add a little further confusion, the Octel 200/300 series also has a Digit Translation Table so that incoming (and outgoing) digits may be altered to suit! I have found this little known feature invaluable to overcome certain issues.

Jonathan

http://www.telecom-stuff.com

 

[JcBWF]

Try using an alias box for both #s. Or set up the voicemail to call his pager\cell phone and let him know he has a msg.

 

[doktor]

Hi Jon and Ken

Thanks for the update.
We also use the Digit Translation Table.
This is very good when the PBX uses extension numbers
beginning with 0 (zero).
So a DDI number 44660028, local number 0028, can be converted to e.g. 1028.

JcBWF:
This solution is also to be recommended...
///doktor