Aug 22, 2007 #1 contl IS-IT--Management Oct 14, 2002 13 0 0 US Does anyone know how to setup an extension to have and observe extension? Thanks
Aug 22, 2007 #2 EddieDuece IS-IT--Management Mar 30, 2006 1,642 0 0 US You will need SPV in the cls of the supervisor set as well as a XX OBV key. xx OBV Observe ACD agent key (must have CLS = OUSD) Upvote 0 Downvote
You will need SPV in the cls of the supervisor set as well as a XX OBV key. xx OBV Observe ACD agent key (must have CLS = OUSD)