OBSERVE without ACD

[Tritonv10]

We have an employee we believe is "eavesdropping" on others phone calls. The phoneset is a M2008 on a OPT 61 with 25.30 software, no Symposium, no ACD key on their set. Is there any way that employee can monitor or listen to other employees phone calls?

 

[RFWatts]

I don't believe they can observe non-acd calls. Please post the TNB of that station.

 

[Nortellian]

If they have an appearance on there phone of the other persons number and if that number also appears on a 500 set than you can listen in.

 

[Tritonv10]

DES J37
TN 004 0 11 06
TYPE 2008
CDEN 8D
CTYP XDLC
CUST 0
FDN 2525
TGAR 1
LDN NO
NCOS 4
SGRP 0
RNPG 0
SCI 0
SSU
LNRS 16
XLST
CLS CTD FBD WTA LPR MTD FNA HTA ADD HFA
MWA LMPN RMMD SMWD AAD IMD XHD IRD NID OLD VCE DRG1
POD DSX VMD CMSD SLKD CCSD SWD LNA CNDA
CFTD SFD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD MCTD CLBD AUTU
GPUA DPUA DNDD CFXA ARHD FITD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AHD
DDGA NAMA
USRD ULAD RTDD RBDD RBHD PGND FLXD FTTC MCBN
CPND_LANG ENG
RCO 0
HUNT 2525
LHK 1
PLEV 02
AST
IAPG 0
AACS NO
ITNA NO
DGRP
DNDR 0
KEY 00 SCR 2317 0 MARP
CPND
NAME BILL
XPLN 5
DISPLAY_FMT FIRST,LAST
01 SCR 4677 0 MARP
CPND
NAME
XPLN 5
DISPLAY_FMT FIRST,LAST
02 TRN
03 AO6
04 CFW 16
05 MWK 2523
06
07
DATE 23 MAY 2003

 

[RFWatts]

Hmmm...I was looking for a CLS of AGN or SPV, but since you don't have a ACD key defined those wont show up. Nortellian has a good point, are the DNs 2317 and 4677 unique to that TN? You can do a DNB print from load 11 to see where those DNs are assigned.

 

[Tritonv10]

Yes, those DN's (2317 and 4677) only appear on that TN ( 4-0-11-6).

 

[coniglio]

any idea how they are eavesdropping?