'Observe' feature of M3905 for Monitoring of Outbound Calls

[jalvayu1]

Can anyone help me with tips as to how the 'Observe' feature
of the M3905 phone working with a Meridian 61C can be used
for monitoring of not only inbound, but also outbound calls.

 

[matambanadzo]

Hi,

Using the observe feature for any type of set, if configured correctly will observe any call from that set. Incomming to ACD-DN, incoming to PDN, outgoing from PDN etc. Provided you activate the observe feature you will observe all calls both in and out from that agent.

Regards

 

[jalvayu1]

matambanadzo,

Could you please elaborate how to configure the observe
feature correctly for M3905? Thank you.