Observe and Voicemail function

[BResource]

When you key in feature 904 the screen goes blank, and stays blank for about a minute, and then the clock comes back. Voicemail is also offline at the same time. When you ring a phone it just keeps ringing and never goes to voicemail.

The system has all the latest patches. Skillsets and agents are all configed and logged in. call centre is enabled.

What would be causing this problem??

any help would be amazin

Many thanks!!

 

[acewarlock]

What System and Ver?




This is a Signature and not part of the answer, it appears on every reply.

This is an Analogy so don't take it personally as some have.

Why change the engine if all you need is to change the spark plugs.

 

[BResource]

BCM 400 version 4 Patched with SU9

 

[Deweyhumbolt]

When the Vmail is down, do you have LAN connectivity?

Adversity is Opportunity

 

[acewarlock]

Was this an upgrade from an earlier rel?

Have you checked the BFT to see if the capacitor's are GREEN or BLUE? If there Green there bad and Nortel will replace the BFT util Jun of this year for free.




This is a Signature and not part of the answer, it appears on every reply.

This is an Analogy so don't take it personally as some have.

Why change the engine if all you need is to change the spark plugs.

 

[BResource]

Yes we have Lan connectivity, the capacitor's on the BFT are black and gold.

Do you recomend changing the hard drive??

 

[acewarlock]

Quote:
capacitor's on the BFT are black and gold

capacitor's are either Blue or Green and look like little can's on end. if there Green there BAD and if there Blue there GOOD.




This is a Signature and not part of the answer, it appears on every reply.

This is an Analogy so don't take it personally as some have.

Why change the engine if all you need is to change the spark plugs.

 

[acewarlock]

The capacitor's are also near the CPU.




This is a Signature and not part of the answer, it appears on every reply.

This is an Analogy so don't take it personally as some have.

Why change the engine if all you need is to change the spark plugs.

 

[Deweyhumbolt]

If you have LAN connectivity your hardrive is good. Check Caps as ace says. Check in Services to see if Vmail is running.

Adversity is Opportunity