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OA and CMS?

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TeleChick

TeleChick

Programmer
Apr 21, 2004
11
CA
Is there a need to have 2 separate reporting platforms? If so, can these 2 platforms be consolidated into one reporting interface.

Thanks.
 
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No, they are two seperate platforms using completely different databases and OSs. OA takes External Call History and synonym data from the CMS, this data is not directly created on the CM, so you need the CMS before you even start.

OA does take data directly from AIC is used.



"Been there, done that and got the teeshirt
 
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