NVM Ports Busy

[phoneygirl]

Hi all,

I have a customer who is complaining that "often", the AA is not answering the calls.

I went over to the site and ran the Port Usage report. The results say that there are 4 ports (as there should be) and that during more than a few of the reported half hour periods, all ports are busy for some percentage of the half hour. The percentages are like .1, .4, up to a max of 4.8%.

I am trying to correctly interpret this report. Because the percentages are so low, even though they do clearly say that there are times where all four ports are busy, the client is skeptical that this is the real problem.

They say it seems to them that this AA not answering is happening for hours at a time.

This is, of course, such a moving target that it is hard to prove that this is their problem, but I wonder what you would say about a report like this? Does anyone know what the percentages actually mean? is 4.5% actually 4.5% of the half hour, or of some other period??? If it is reporting that all ports are busy .1% of the half hour, or 1/100th of a minute, I would have to agree with them that they shouldn't be feeling that so much, right???

Thanks.

Elise

 

[Norstarguru]

Your ports are maxing out at that time of day. You will need to add ports to the unit, if you need a keycode to activate them get the serial # of the unit and if it is DVC or FIBER and contact sales at 888-766-7577.


norstarguru

http://www.1stalliancecom.com

 

[samh30]

The way it looks like your ports are busy in the same time .The report saying that 4.5% of each half an hour all NVM ports are busy.You can also run report 10-2 that will that will tell you how many calls and the average of each call so you can determine how busy and what time is the peak time for them ,I agree with previous post most likely you need to add more ports to your VM.Thats my opinion.

Good Luck!

http://www.samhassan.com

 

[yahoogy]

If you have more lines coming in than you do vmail ports and are using a front end autoatt the answer is ovious,you can however put some phones into a hunt group and program the delayed ring transfer to hit the hunt group dn after 4 rings as a backup until you add channels.

 

[lowradiation]

You can't make a hunt group DN the PRIME SET of a LINE, so DRT to PRIME to a hunt group DN would not work.