NVM Configuration 1

[BLawson]

Hello Everyone,

I have inherited a system I know little about. Here's what I do know about it:

MICS 4.0
NVM 4.0.04 A
No RAD
No NRU software
No programming record

Basically, I'm up a creek. I can handle the most basic of configuration, but the voicemail is what's really giving me fits. I'm not sure about what kind of voicemail system it is, other than what I listed above. It can be accessed from Feature 981 or by dialing extension 269.

Here's my current scenario:

Line 7549 & 7550 (Set 224) is a M7310
Line 7549 & 7550 (Set 223) is a M7310

Incoming calls to 7549 ring in the office where set 223 is located.
Incoming calls to 7550 ring to the office where set 224 is located.

So far, so good.

The problem is that the voicemail for these two sets is "backwards." Accessing voicemail from set 223 gives me the voicemail for the person in the office where set 224 is located and vice-versa. How do I switch these?

Also, what do you recommend I do about making administration/configuration of this system a little easier? Doing it from a M7310 is tedious, to say the least, especially for someone as inexperienced as me.

If I haven't provided enough information, please let me know and I'll get what I can. Thanks in advance.

Bryan

 

[mroberts]

You're going to have to delete the mailboxes and re-create them assigning them to the correct extensions.

Feature 983 from any 7310 or 7324 phone
Log: 1020000, then press ok
Press Mlbx
Press Del
Mlbx: Enter the mailbox #
The mailbox name will come up
Press DEL
Mailbox deleted then do the same for the other box.

Then press ADD
Mbox: enter the mailbox number you want to create
Type: subscriber - Press ok
Ext: enter the extension number you want this mailbox to belong to.
Service Class: Dial 1 then press ok
Name: enter in the user's name
Directory? Press Yes
Msg Waiting? Press Yes
Outdial: none.

That should be it. Have the people at those extensions dial Feature 981 from their own phones. It will ask them for a password, default is 0000. It will then walk them through entering a new password and recording their name.

Hope this helps
MRoberts

 

[BLawson]

That was exactly what I needed. VERY helpful. Thanks!