NVM 3.0.10b transfer issues 1

[BigBenjaBear]

I have an NVM 3.0.010b. I programmed a CCR tree to transfer a call into a small call center. I also programmed a single digit transfer to dial offsite to an 800 number. I programmed the path 4 to xfer to ext via a pool F/Pool 6. The phone number dialed is 1800xxx-xxxx. I disabled the tree to program it, enabled the tree and tested it and get the following message: "The line or line pool configured for this call is not valid." It then returns me to the CCR tree message. I have tried it with the line number and a pool number. I even checked the NAM port and gave them access to the line pool. What am I missing?

 

[luv2ski]

a qualified vendor?

ONLY 21 WEEKS TILL SKI SEASON STARTS

 

[BigBenjaBear]

I am a qualified Norstar Tech working for a Call Center. Why do you ask?

 

[Arr]

BB,
Do you have a line pool F/6 on the system?

PhM

 

[hawks]

Sounds like you don't have Supervision on the line from the Telco or maybe turned on in programming.

 

[BigBenjaBear]

Yes...The lines associated with this group (6 lines) are part of line pool F or 6. They are answered by the AA on 0 rings. My thinking is that the AA which a fiber NAM is in control of the call. I even went so far as to program the ports on NAM to have line pool access to each of three line pools and it works on none of them. I tried programming it to select a line that I knew was in the same pool group but in the middle of the group...Still doesn't work.

 

[BigBenjaBear]

Supervision is turned on...

 

[hawks]

You sure it is turned on from the Telco? Because here it is not unless requested.

 

[BigBenjaBear]

Answer supervision is on through the central office

BBB

 

[Arr]

BB,
Ensure you have an access code for the line pool programmed. It is possible to assign lines to a pool and not assign an access code.

PhM

 

[BigBenjaBear]

Thanks ARR, The line pool group needed its own access code even though you can dial 9 from a phone in the group and the calls go out. I assigned a number to it and it worked!!!! We can't all know everything.

Ben

 

[Arr]

BBB,

Glad you got it.

Cheers
PhM