NuPoint Receptionist Change Greeting Message 1

[craigelswood]

Hi chaps,

I have a quick question about NP Receptionist, is there any way to change the greeting on the NP Receptionist from the default system greeting to a recorded greeting? The reason being is that the customer wishes to use this as a front end answer point and would like the companies name played back in the greeting.

If the answer is a resounding no then is there a way to set up call director to allow the caller to dial an extension during the greeting?

Thanks in advance..

 

[kwbMitel]

It can be done quite easily but I would recommend Call Director regardless.

To enable dial by extension in the Call Director you need to have a Menu.

In the menu you need to define the maximum digits to be dialed to equal the digits in your extensions

Then you need to define the multidigit behaviour in the menu list - typically blind transfer to gathered digits.

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What's most important is that you realise ... There is no spoon.

 

[craigelswood]

Top man kwb, reconfigured the line group using call director and is working a treat.