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Nupoint - Outbound fax - Perplexing problem

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Jakt99

Technical User
Dec 19, 2009
236
AU

Have set up Outbound fax successfully utilising fax printer driver on desk top machines or through the user portal "compose fax" feature. But have a perplexing problem??

Each time I send a fax successfully to a recipient, the system redials the same number to send the fax again at odd times ?? say 20 minutes to hour later and then calls again at odd times. I end up with 3 successful transmissions.

Its like the nupoint hasn't recognised that the 1st or 2nd fax wasn't delivered successfully and when I access the mailbox there is no fail fax receipts show after the 1st fax transmission.

Any ideas anyone??? Have perused the FCOS (20) & LCOS (20) assigned to mailbox and see nothing obvious.

Nupoint is only being used for Fax and have configured 2 line groups:

LG 1 - Nupoint Voice (1:0:1 - 1:0:6)
LG 3 - Pager (1:0:9) (fax module, licensed for one device 5:0) (Pager system 0)

Installation:

- Mitel 3300 mcd 4.0 sp1 (trunks basic rates x 4)
- MAS 1.2ur1 / Nupoint 3.0 ur1

cheers
 
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