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NuPoint or MiCollab Unique login ID error

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ismgr54

IS-IT--Management
Sep 11, 2015
1
US
In NuPoint or as it is now called MiCollab since our last upgrade I receive this error when trying to create a new user mailbox. "Create User Error. Login Id should be unique." The login I am trying to create is "lcaron". I have looked through every user account and there is no such login. So why can I not create it?
 
Check Tomcat logs for more details.
Check if the user is not configured in the collaboration server (AWV Conferencing)
Reset the federation service:
Micollab Client service
Perform Server Diagnostic
FEDERATION SERVICE

Reboot the server.

 
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