Nupoint on MiCollab 8.1.1.11 - Mailbox logging (detailed)

[TCSI17]

Hi,

Is there a way on Nupoint to go back and see what happened to a mailbox after the fact? As in user said they had quite a few voicemail messages but now there are none in their voicemail box.
I'd like to see what went on with that particular voicemail box.
I checked the audit trail in Nupoint, but its not pulling up any data.
Is there any other system log to check?

 

[Valamagules]

Check in NuPoint console, there are other options available here, Web only shows so much.

Clever men learns what Wise men shares!

 

[kwbMitel]

Yes and no.

There is a mailbox trace report but you need to setup logging prior to needing it.

There is a COS option to enable the trace then you can view the log from that point forward.